January 31st, 2023; Brisbane, Queensland About 85% of Customer Experience or Net Promoter Score® programs are bound to fail. It will not fail in a week, a month or a year, but will die the death of a [...]
June 16th, 2021, Brisbane, QLD Engaged Strategy, a leading insights-based strategic consultancy, has announced its partnership with Podium, a leading business management platform for local businesses. This partnership provides local businesses in Australia an unfair advantage over their [...]
March 22, 2021 Strategic consulting firm Engaged Strategy has announced that two of its client brands in the Asia-Pacific region have achieved record NPS® scores despite the economic impact of Covid in the year 2020-2021. The two brands [...]
Majority Suffering From Stress Over Getting Infected And Job Insecurity; 70 Per Cent Of Those Working From Home Miss The Social Interaction May 20th, 2020 Even as Australia is lifting restrictions, employers have a larger challenge to confront [...]
May 14th, 2020 Millennials miss the social buzz of an office most, baby boomers and Gen X are most worried about job security and almost one third of Australia’s work force face economic hardship as a result of [...]
13 December 2018 In late November, strategic consulting firm Engaged Strategy awarded QSuper with the 2018 Most Recommended Brand award for superannuation in Australia. Engaged Strategy’s Managing Director Christopher Roberts presented the award to Neil Sheppard, Head of [...]
24 August 2018 Strategic consulting firm Engaged Strategy has awarded the Royal Automobile Club of Queensland (RACQ) with The Most Recommended Brand award for motor insurance in Australia for 2018. In an award presentation held on August 10, 2018, Engaged Strategy honoured RACQ for its continued commitment towards its customers. [...]
13 August 2018 Two new studies have revealed that RACQ and RAC WA are Australia’s Most Recommended Brands in motor and property insurance respectively for 2018. The 2018 Motor Insurance Consumer Recommendation and Loyalty Study and The 2018 [...]
6 June 2018 New research has revealed that Australia’s most recommended health insurance brand is AHM. The study also discovered that health insurance providers may be unknowingly offering products and experiences that provide limited differentiation from other brands [...]
29 May 2018 New research has revealed Australia's most recommended bank is none other than ING. Once again, the branchless brand has proven Australians are not looking for the conventional when they are banking. Awarded as Australia’s most [...]
