Latest Engaged Strategy News
701, 2025
NPS® Is Your Secret Weapon To Create Future Leaders
Click to read the article published in Money Wise in the December 2024 edition. Net Promoter Score (NPS®) is far more than just a CX metric. It is an exercise in organisational transformation [...]
3010, 2024
The Haunted Path of CX/ NPS®: Ghosting Customers or Winning Their Loyalty?
Halloween is the season of eerie encounters and hidden truths lurking in the shadows. But beyond the haunted houses and trick-or-treaters, there is another ghost that has pretty much crept its way into [...]
1610, 2024
6 Steps To Powerful Leadership – What You Don’t Learn in a Traditional Management School
Click here to read the article as published in the Moneywise Magazine October 2024 In traditional management schools, leadership is often defined by structured principles. You're taught that leadership involves setting strategic goals, [...]
