Vastly improve your customer experience, retain more clients and increase revenue.
Your Customer Experience Software Platform
Deciding on the best enterprise customer experience management software is easy given that NICE Satmetrix is a co-founder of the NPS® methodology and provides comprehensive, purpose-built NPS software through Satmetrix NPX®.
Why does your business need Satmetrix NPX? Results from Satmetrix NPX users provide the answers:
How Can Satmetrix NPX Help You?
Take charge of your customer experience
Gauge, track, and improve your customer experience with end-to-end NPS-driven software built for customer-first companies.
Gaining customer recommendations requires considerable effort. However, when customers become brand advocates they command far more credibility than the brand itself. Satmetrix NPX gives you the tools to track, act upon, and communicate with customers so that you can consistently create brand advocates.
Drive customer satisfaction, promote customer loyalty, and increase word of mouth
Satmetrix NPX is a next-generation customer experience management software. It is a comprehensive and intuitive software solution that allows you to manage the customer experience process and deliver truly valuable and actionable insights to key stakeholders throughout your organisation.
As a co-developer of the Net Promoter® methodology, Satmetrix NPX combines unrivalled NPS expertise, with powerful and cost-effective SaaS-based software to provide continuous and actionable customer insights.
Map Your Customer Journey
The Customer Graph provides a single, integrated view of the customer journey by mapping the performance of customer touch points through a real-time visual representation of your customer journey.
Visualise your Customer Data
Out-of-the-box reports are not only intuitive and visually stunning, but built for easy drilldown and exploration, to uncover root causes of delight and disappointment for your most valuable customers.
Rely on Text Analytics to Surface Verbatim Comment Themes
Built-in text analytics give you a clear view of what your customers are telling you in their comments over time. Track volume and sentiment of comment themes, and uncover and respond to these emerging topics.
Collaborate and Share to Drive Action
Easy collaboration and sharing ensure staff at all levels understand insights, and can take action to improve your business. Staff can collaborate by sharing online reports, annotating trend lines to note an event that impacted a score, or emailing a chart snapshot.
Rescue At-Risk Customers
Repair damaged relationships and extend customer lifetime value. Automatic alerts are sent to the right person or teams as soon as a negative score is received so you can take action when it counts.
Amplify Positive Word of Mouth
Satmetrix NPX makes it easy to amplify the word of mouth of your loyal customers by allowing them to share positive feedback about your brand to social media with one-click.