Reignite Your Customer Experience with the 5 Love Languages
The Five Love Languages have revolutionised the way we express and receive love in relationships. But did you know that these same love languages can also be applied to business relationships to create a [...]
Using the 5 Love Languages to Create an Engaged and Productive Workforce
The workplace can be a challenging environment, and it can be difficult to find ways to keep employees engaged and productive. The Five Love Languages, created by Dr. Gary Chapman, offers a great springboard [...]
Indian Railways Staff Redefines Customer Experience With An Act Of Kindness
The Indian Railways is the world’s fourth largest railway system, operating across 67,956 km (42,226 miles) connecting the hinterland of the world’s seventh largest country with every nook and corner of its diamond-shaped geography that [...]
6 Questions You Need To Answer To Create An Empathetic Digital Customer Experience
What’s been your best customer experience in the last six months? Was it with a BOT or IVR system? Or was it an experience with a human? When I facilitate customer strategy workshops I ask [...]
Razorpay Makes The Cut With Its Proactive Customer Experience
A few weeks back I very seemingly fell into the trap of a fake online website called Outcome Offer. I’m usually very cautious, but what did me in (which I realized in a couple of [...]
5 Ways To Build Trust During A Crisis
The Covid-19 has impacted lives across the world in more ways than one. Businesses today are practically redefining the meaning of success – and that’s the right way. Beginning with schools relaxing the fee payment [...]
To survey or not to survey during Covid-19 – that’s the question
The Covid-19 pandemic has put the global economy in the line of fire. Brands are either burning out or metamorphosing. What happens with the metamorphosing ones is something only time will tell – will they [...]
8 Ways To Keep Employees Engaged During Covid-19
I must say the effect of the coronavirus on the world economy has by far been the most detrimental and most interesting event in my entire career. Even as countries are grappling with the situation [...]
Chris Roberts’ Expert Opinion On ING In The Financial Times, Netherlands
ING benefits 'down under' from distrust of Australian banks (This article has been translated from Dutch to English.) In brief: ING is growing fast in Australia because consumers have lost confidence in local banks It [...]
42% of staff are disengaged. Do You know how much this is costing you?
All organisations wax lyrical about efficiency and productivity. This is not a surprising discussion among senior executives in an organisation. However, the solution may just be staring at them in the mirror. According to our [...]