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Christopher Roberts | Brand Strategist | 10 Reasons Why CX/NPS Programs Fail |Total Engagement Model 

Embark on a transformative journey with Christopher Roberts, a trailblazing brand strategist who has mastered the art of igniting success.
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Don’t Settle for Average | Engaged Strategy | A CX Consultancy 

Don’t settle for average. There’s a reason why Engaged Strategy is the preferred CX consultancy for around 70 brands across APAC.
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Is LOVE Quantifiable in Business? | Speaks Elaine Jobson 

Does measuring love in business sound crazy? Think again! Watch Elaine Jobson share how Christopher Roberts helped her measure love and build a robust system and turned “love” into quantifiable success to achieve extraordinary results.
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Why you must read | 10 Reasons Why NPS/CX Programs Fail | Terry Burke | Book Launch  

Discover the secret to organizational improvement with Terry Burke’s insights from Christopher Roberts’ book, “10 Reasons Why NPS/CX Programs Fail.” Learn the importance of taking action and embedding change.
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Elaine Jobson on 10 Reasons Why CX/NPS® Programs Fail | Book Launch  

Elaine Jobson, CEO Jetts Australia shares her thoughts about chris and his book at the Book Launch of 10 Reasons Why CX/NPS ® Programs Fail.
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Terry Burke on Christopher Roberts’ book 10 Reasons Why CX/NPS® Programs Fail

Terry Burke, Branch Secretary at Independent Education Union of Australia – QLD&NT Branch, shares valuable wisdom from Christopher Roberts’ book, stressing the need for critical insights in driving organisational change. Learn how emotions play a crucial role in client experience.
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Michael Corcoran at Christopher Roberts’ book 10 Reasons Why CX/NPS® Programs Fail

Michael Corcoran, Former Trustee, Services Manager – Club Super reveals how Christopher Roberts’ big-picture approach to strategy and organizational wide engagement helped Club Super achieve remarkable success. Watch the video to learn about their journey and NPS score increase by 80 points!
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10 Reasons Why CX NPS Programs Fail | Book Launch | Terry Burke’s Address

Watch Terry Burke share his thoughts about Christopher Roberts and the book 10 Reasons Why CX/NPS® Programs Fail.
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Christopher Roberts on Byju’s in Business Standard’s “The Morning Show”

Does Byju’s still have a chance to redeem its brand image? Brand interventionist Chris Roberts shares his views in The Morning Show of Business Standard, a leading business news media house in India. Watch the complete program on their website. Video courtesy: Business Standard
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2 Mins With Chris
Episode 5 – A Pleasant Experience with Symantec

A few years ago, Chris had an interesting experience with a @symantec staffer that proves why it is important for staff to take accountability for the customer experience that their brand offers.
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2 Mins With Chris
Episode 4 – Proactivity – The Elixir to Customer Success

In this episode of bite-sized business insights, Christopher Roberts talks about the critical ingredient required for a brand to drive loyalty, growth and positive word of mouth.
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2 Mins With Chris
Episode 3 – Does Your Customer Have A Seat At The Table?

Do you invite your customer to your strategy meetings? Wondering why should you? Listen to what global brand and CX expert Chris Roberts has to say in Episode 3 of 2 Mins With Chris.
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2 Mins With Chris
Episode 2 – Importance of a CVP

Engaged Strategy’s Bite-Sized Business Insights is back with Ep2 of 2 Mins With Chris! Catch up with Chris as he shares about the vital ingredient that makes people buy from you over your competitors.
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2 Mins With Chris
Episode 1 – Meaningless Policies

Got two minutes on the go? Catch up with Chris today as he talk about how pennywise policies can cost your business the pound! How many have you identified in your business?
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The Ultimate 6-Step Process for Local Businesses To Maximise Sales

Join global brand expert Christopher Roberts as he shares the ultimate steps that can help local businesses dominate their local market.
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Chris Roberts LIVE on the ‘Culture of Busy’

Are you entangled in the busyness of work that you are struggling to strike a healthy work-life balance? Listen to what global brand & CX expert Christopher Roberts has to say on breaking this habit.
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Powering Australia’s local businesses with an Unfair Advantage – Chris Roberts in conversation with Cody Grimaud

There is a reason why 50,000+ businesses have an unfair advantage over their competitors. Brand & CX expert Christopher Roberts speaks with Cody Grimaud of Podium to provide you with deep insights about how your business can enjoy an unfair advantage too.
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Diamonds in your Backyard

Register your free seat at https://bit.ly/3n2ABWb Identify the diamonds in your backyard in this insightful webinar with global brand and CX expert Christopher Roberts.
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From Powerless To Powerful – A free webinar

Sign up for a Free Webinar with Global brand and CX expert Christopher Roberts at https://bit.ly/32bAZJD
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Strategic Interactive Dashboards

Your smart strategic analysis tool to manage your Branding, Customer Experience and Employee Engagement end-to-end. Find out more at https://www.engagedstrategy.com.au/about-engaged/strategic-interactive-dashboards/
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Things To Do When Recovering From A Crisis

As restrictions are being lifted all over the world and organisations are making recovery efforts, what exactly should brands do to adapt to the new normal? Visit us at https://www.engagedstrategy.com.au/blog/
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Australia’s Workforce Is Battling Economic, Emotional Crises Due To Covid-19

Over 25 per cent of people working from home are overwhelmed by loneliness, while over 50 per cent of those economically impacted due to reduced hours or loss of job are stressed about job security, finds a new study by Engaged Strategy. Find out more at https://bit.ly/2X8mMt7
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5 Ways To Build Trust During A Crisis

As the crisis begins to settle down in several parts of the world, are you doing these 5 things to build Trust with your customers and employees? Read all about these best practices at https://bit.ly/2S0CO6M
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8 Ways To Keep Employees Engaged During Covid-19

Even as countries are grappling with medical and economic situations, staff working from home are the ones that need the greatest attention. For detailed suggestions on how to engage employees during a crisis, click https://bit.ly/2XbTjQu
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To Survey Or Not To Survey, That’s The Question

Here’s why you SHOULD survey during a crisis. But what’s the survey that works for you? Find out. For more details, check out https://bit.ly/3e5cWjn

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What Is The Growth Engine For CX? 

Chris Roberts, Brand Expert & Managing Director of Engaged Strategy, in conversation with Nitin Sethi (Vice President Digital – Indigo Airlines), Uddalak Chatterjee (Vice President & Head Customer Services- Bajaj Allianz Life Insurance Co. Ltd.), and Dominic Devasia (General Manager – Commercial Operations- Bangalore International Airport Limited).

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Why 4 Out Of 5 CX Programs Fail?
7 Secrets To CX Success

(Chris Roberts at the CXM Series 2020)

Chris Roberts, Brand Expert & Managing Director of Engaged Strategy, revealed this secret formula at the CXM Series 2020 Conference

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Striking The Perfect CX Balance – Engaged Strategy

Emotions are like the icing on your CX cake. Too much or too less can chase your customers away. Find out the best way to strike a balance to offer a delicious customer experience.

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Part 2 – How To Save Australia’s Aged Care Industry An 8 Step Action Plan

The Federal funding for aged care is a very small step in the right direction. When the issues are so dire, heart wrenching and systemic a great way to restore confidence in the two disenfranchised stakeholders – customers and staff is via this exclusive 8-Step program, suggests Christopher Roberts, MD, Engaged Strategy.

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Part 1 – Australia’s Aged Care Industry Has Burnt Two Key Stakeholders

Is the $537-million Federal funding the best solution to salvage Australia’s aged care industry? May be there is a dire need to rebuild the industry’s credibility with its two key stakeholders. Find out who they are from Christopher Roberts, MD, Engaged Strategy.

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Engaged Strategy – Unleashing Potential In Organisations & Individuals

Engaged Strategy is committed to the success of every brand we have had the opportunity to work with. As pioneers of NPS® in the Asia-Pacific region, over the last 10+ years we have been utilising our proprietary and extensive experience, and advanced local knowledge to unleash potential in organisations and individuals, driving exponential growth.

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Doing NPS The Right Way

Net Promoter Score is not just about the score alone. There are a host of factors that can boost your score as well as bust it. NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains what these are with real-life examples.

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NPS Series (Part 3) – Perks of a Successful NPS Program

Small marketing budget? So what! You can still grow your tribe of happy customers. NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, shares his experience with a brand that made it big with its customers in a cost-effective way.

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NPS Series (Part 2) – Impact Of A Failed NPS Program

Do your staff plead your customers for good survey ratings? Then your CX program is terminally ill. In the second of this 3-part video series, NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains via real life examples on practices that can hamper your brand’s identity and lifespan.

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NPS Series (Part 1) – Why NPS Is Important Today Than Ever Before?

How are you differentiating your CX from your competitors? And, are you doing it the right way? In the first of this 3-part video series, NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains via real life examples why CX is more important today than ever before.

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Have you found that unique ingredient yet that differentiates your brand from competitors? This coffee shop story tells you why you must have these unique ingredients that add value and give your brand a personality.

For more interesting scenarios, read our blog: You Make The Best Coffee. But Is It Enough?

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Strategic Interactive Dashboard – Your Handy Business Intelligence Platform

No coding, no building. Just point and click to explore your organisation’s performance at the industry level and at an employee level. Understand your competitors and identify focus areas. Explore our Strategic Interactive Dashboard.

For a FREE Demo, click here

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Uber’s Digital Transformation Story – Is It Your CX Mantra?

Continuous evolution and providing great CX is the key to any organisation’s sustenance. Else you are vulnerable to digital disruption. To know more about Uber’s story, read our blog: Uber Ushers In Another Wave Of Digital Disruption.

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NPS Mini Audit

Here’s why you need that ultimate quick-health check for your organisation.

For more details, read why you need to service your NPS program regularly to ensure it runs like a Ferrari.