Christopher Roberts | Brand Strategist | 10 Reasons Why CX/NPS Programs Fail |Total Engagement Model
Don’t Settle for Average | Engaged Strategy | A CX Consultancy
Is LOVE Quantifiable in Business? | Speaks Elaine Jobson
Why you must read | 10 Reasons Why NPS/CX Programs Fail | Terry Burke | Book Launch
Elaine Jobson on 10 Reasons Why CX/NPS® Programs Fail | Book Launch
Terry Burke on Christopher Roberts’ book 10 Reasons Why CX/NPS® Programs Fail
Michael Corcoran at Christopher Roberts’ book 10 Reasons Why CX/NPS® Programs Fail
10 Reasons Why CX NPS Programs Fail | Book Launch | Terry Burke’s Address
Christopher Roberts on Byju’s in Business Standard’s “The Morning Show”
2 Mins With Chris
Episode 5 – A Pleasant Experience with Symantec
2 Mins With Chris
Episode 4 – Proactivity – The Elixir to Customer Success
2 Mins With Chris
Episode 3 – Does Your Customer Have A Seat At The Table?
2 Mins With Chris
Episode 2 – Importance of a CVP
2 Mins With Chris
Episode 1 – Meaningless Policies
The Ultimate 6-Step Process for Local Businesses To Maximise Sales
Chris Roberts LIVE on the ‘Culture of Busy’
From Powerless To Powerful – A free webinar
Strategic Interactive Dashboards
Things To Do When Recovering From A Crisis
Australia’s Workforce Is Battling Economic, Emotional Crises Due To Covid-19
5 Ways To Build Trust During A Crisis
8 Ways To Keep Employees Engaged During Covid-19
To Survey Or Not To Survey, That’s The Question
Here’s why you SHOULD survey during a crisis. But what’s the survey that works for you? Find out. For more details, check out https://bit.ly/3e5cWjn
What Is The Growth Engine For CX?
Chris Roberts, Brand Expert & Managing Director of Engaged Strategy, in conversation with Nitin Sethi (Vice President Digital – Indigo Airlines), Uddalak Chatterjee (Vice President & Head Customer Services- Bajaj Allianz Life Insurance Co. Ltd.), and Dominic Devasia (General Manager – Commercial Operations- Bangalore International Airport Limited).
Why 4 Out Of 5 CX Programs Fail?
7 Secrets To CX Success
(Chris Roberts at the CXM Series 2020)
Chris Roberts, Brand Expert & Managing Director of Engaged Strategy, revealed this secret formula at the CXM Series 2020 Conference
Striking The Perfect CX Balance – Engaged Strategy
Emotions are like the icing on your CX cake. Too much or too less can chase your customers away. Find out the best way to strike a balance to offer a delicious customer experience.
Part 2 – How To Save Australia’s Aged Care Industry An 8 Step Action Plan
The Federal funding for aged care is a very small step in the right direction. When the issues are so dire, heart wrenching and systemic a great way to restore confidence in the two disenfranchised stakeholders – customers and staff is via this exclusive 8-Step program, suggests Christopher Roberts, MD, Engaged Strategy.
Part 1 – Australia’s Aged Care Industry Has Burnt Two Key Stakeholders
Is the $537-million Federal funding the best solution to salvage Australia’s aged care industry? May be there is a dire need to rebuild the industry’s credibility with its two key stakeholders. Find out who they are from Christopher Roberts, MD, Engaged Strategy.
Engaged Strategy – Unleashing Potential In Organisations & Individuals
Engaged Strategy is committed to the success of every brand we have had the opportunity to work with. As pioneers of NPS® in the Asia-Pacific region, over the last 10+ years we have been utilising our proprietary and extensive experience, and advanced local knowledge to unleash potential in organisations and individuals, driving exponential growth.
Net Promoter Score is not just about the score alone. There are a host of factors that can boost your score as well as bust it. NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains what these are with real-life examples.
NPS Series (Part 3) – Perks of a Successful NPS Program
Small marketing budget? So what! You can still grow your tribe of happy customers. NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, shares his experience with a brand that made it big with its customers in a cost-effective way.
NPS Series (Part 2) – Impact Of A Failed NPS Program
Do your staff plead your customers for good survey ratings? Then your CX program is terminally ill. In the second of this 3-part video series, NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains via real life examples on practices that can hamper your brand’s identity and lifespan.
NPS Series (Part 1) – Why NPS Is Important Today Than Ever Before?
How are you differentiating your CX from your competitors? And, are you doing it the right way? In the first of this 3-part video series, NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains via real life examples why CX is more important today than ever before.
Have you found that unique ingredient yet that differentiates your brand from competitors? This coffee shop story tells you why you must have these unique ingredients that add value and give your brand a personality.
For more interesting scenarios, read our blog: You Make The Best Coffee. But Is It Enough?
Strategic Interactive Dashboard – Your Handy Business Intelligence Platform
No coding, no building. Just point and click to explore your organisation’s performance at the industry level and at an employee level. Understand your competitors and identify focus areas. Explore our Strategic Interactive Dashboard.
For a FREE Demo, click here
Uber’s Digital Transformation Story – Is It Your CX Mantra?
Continuous evolution and providing great CX is the key to any organisation’s sustenance. Else you are vulnerable to digital disruption. To know more about Uber’s story, read our blog: Uber Ushers In Another Wave Of Digital Disruption.
Here’s why you need that ultimate quick-health check for your organisation.
For more details, read why you need to service your NPS program regularly to ensure it runs like a Ferrari.