Chris Roberts, Brand Expert & Managing Director of Engaged Strategy, in conversation with Nitin Sethi (Vice President Digital – Indigo Airlines), Uddalak Chatterjee (Vice President & Head Customer Services- Bajaj Allianz Life Insurance Co. Ltd.), and Dominic Devasia (General Manager – Commercial Operations- Bangalore International Airport Limited).
Chris Roberts, Brand Expert & Managing Director of Engaged Strategy, revealed this secret formula at the CXM Series 2020 Conference
Emotions are like the icing on your CX cake. Too much or too less can chase your customers away. Find out the best way to strike a balance to offer a delicious customer experience.
The Federal funding for aged care is a very small step in the right direction. When the issues are so dire, heart wrenching and systemic a great way to restore confidence in the two disenfranchised stakeholders – customers and staff is via this exclusive 8-Step program, suggests Christopher Roberts, MD, Engaged Strategy.
Is the $537-million Federal funding the best solution to salvage Australia’s aged care industry? May be there is a dire need to rebuild the industry’s credibility with its two key stakeholders. Find out who they are from Christopher Roberts, MD, Engaged Strategy.
Engaged Strategy is committed to the success of every brand we have had the opportunity to work with. As pioneers of NPS® in the Asia-Pacific region, over the last 10+ years we have been utilising our proprietary and extensive experience, and advanced local knowledge to unleash potential in organisations and individuals, driving exponential growth.
Net Promoter Score is not just about the score alone. There are a host of factors that can boost your score as well as bust it. NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains what these are with real-life examples.
Small marketing budget? So what! You can still grow your tribe of happy customers. NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, shares his experience with a brand that made it big with its customers in a cost-effective way.
Do your staff plead your customers for good survey ratings? Then your CX program is terminally ill. In the second of this 3-part video series, NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains via real life examples on practices that can hamper your brand’s identity and lifespan.
How are you differentiating your CX from your competitors? And, are you doing it the right way? In the first of this 3-part video series, NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains via real life examples why CX is more important today than ever before.
Have you found that unique ingredient yet that differentiates your brand from competitors? This coffee shop story tells you why you must have these unique ingredients that add value and give your brand a personality.
For more interesting scenarios, read our blog: You Make The Best Coffee. But Is It Enough?
No coding, no building. Just point and click to explore your organisation’s performance at the industry level and at an employee level. Understand your competitors and identify focus areas. Explore our Strategic Interactive Dashboard.
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Continuous evolution and providing great CX is the key to any organisation’s sustenance. Else you are vulnerable to digital disruption. To know more about Uber’s story, read our blog: Uber Ushers In Another Wave Of Digital Disruption.