Do your staff plead your customers for good survey ratings? Then your CX program is terminally ill. In the second of this 3-part video series, NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains via real life examples on practices that can hamper your brand’s identity and lifespan.
How are you differentiating your CX from your competitors? And, are you doing it the right way? In the first of this 3-part video series, NPS® expert and Managing Director of Engaged Strategy, Chris Roberts, explains via real life examples why CX is more important today than ever before.
Have you found that unique ingredient yet that differentiates your brand from competitors? This coffee shop story tells you why you must have these unique ingredients that add value and give your brand a personality.
For more interesting scenarios, read our blog: You Make The Best Coffee. But Is It Enough?
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Continuous evolution and providing great CX is the key to any organisation’s sustenance. Else you are vulnerable to digital disruption. To know more about Uber’s story, read our blog: Uber Ushers In Another Wave Of Digital Disruption.