Can AI Revolutionise Customer Experience and Increase Loyalty & Growth? It all depends on You
Click to read the article published in Money Wise in the April 2025 edition. Can AI Revolutionise Customer Experience and Increase Loyalty & Growth? It all depends on You Why does it depend [...]
The Destructive Impact of Negative Word of Mouth
Click to read the article published in Money Wise in the February 2025 edition. The Destructive Impact of NEGATIVE WORD of MOUTH Why It’s a Threat & How to Counter It In a [...]
Empowering Beliefs
Click to read the article published in Money Wise in the January 2025 edition. Empowering Beliefs: The Little Helpers That Were The Defining Factors In My Biggest Successes The other day as I [...]
NPS® Is Your Secret Weapon To Create Future Leaders
Click to read the article published in Money Wise in the December 2024 edition. Net Promoter Score (NPS®) is far more than just a CX metric. It is an exercise in organisational transformation [...]
The Haunted Path of CX/ NPS®: Ghosting Customers or Winning Their Loyalty?
Halloween is the season of eerie encounters and hidden truths lurking in the shadows. But beyond the haunted houses and trick-or-treaters, there is another ghost that has pretty much crept its way into [...]
6 Steps To Powerful Leadership – What You Don’t Learn in a Traditional Management School
Click here to read the article as published in the Moneywise Magazine October 2024 In traditional management schools, leadership is often defined by structured principles. You're taught that leadership involves setting strategic goals, [...]
Unlocking Loyalty, Engagement, and High Performance in Your Business
Click here to read the article as published in the Moneywise Magazine September 2024 Targets. Deadlines. These are what dominate business conversations unfortunately, while the more important human aspect often gets overshadowed. Yet, [...]
Why Indian Businesses Are Increasingly Adopting The Net Promoter Score®
Click here to read the article as published in the Moneywise Magazine June 2024 The new blueprint for business success Picture this: an Indian startup is struggling to differentiate itself in a saturated [...]
The Tale of 2 CEOs – The Power of CEO-Led Customer Recovery
Click here to read the article as published in the Moneywise Magazine April 2024 It is a clear and primary rule of business that the customer experience (CX) with a brand must match [...]
Harnessing the Power of Customer and Employee Feedback to Maximise Business Success
Click here to read the article as published in the Moneywise Magazine March 2024 Let me tell you a story. A hotel conducted Net Promoter Score® (NPS®)/CX surveys. After detailed granular analysis at [...]
Elevating Organisational Culture: Beyond Basic Hygiene to Achieving a Competitive Advantage (Part 3 – Quiet Quitting Series)
Click here to read the article as published in the Moneywise Magazine January 2024 Elevating Organisational Culture: Beyond Basic Hygiene to Achieving a Competitive Advantage Christopher Roberts | MD, Engaged Strategy and Author [...]
The Quest for Meaningful Work: Time To Usher In A New Era of Leadership (Part 2 – Quiet Quitting Series)
Click here to read the article as published in the Moneywise Magazine December 2023 The workforce today has a very interesting mix ranging from Baby Boomers who are on the cusp of retirement [...]
Unlocking The Power Of Employee Engagement- Going Beyond Superficial Surveys (Part 1 – Quiet Quitting Series)
Click here to read the article as published in the November 2023 edition of Moneywise Unlocking the Power of Employee Engagement: Going Beyond Superficial Surveys Employee engagement, the cornerstone of a productive and [...]
Technology has Revolutionised the Landscape of Employee Engagement
Click here to read the article as published in the IndianTelevision.com November 2023 Engaged Strategy specializes in boosting Employee Engagement, revolutionising Customer Experience (CX), and enhancing Branding strategies for businesses across various industries. [...]
Creating A Resilient Workforce: 5 Strategies To Prevent And Manage Burnout At Workplace
Click here to read the article as published in the Zee News November 2023 In today's fast-paced professional world, burnout has become an increasingly common issue affecting employees across various industries. This alarming [...]
Here’s how tech innovations can be a game-changer in customer retention
Click here to read the article as published in the Zee Business November 2023 Companies can now predict customer behaviour, such as churn risk, enabling proactive measures to retain at-risk customers through targeted [...]
Cracking the Code: Maximising ROI in B2C Marketing with Customer Emotion Insights
Click here to read the article as published in the YourStory October 2023 Cracking the Code: Maximising ROI in B2C Marketing with Customer Emotion Insights In the bustling heart of a busy city [...]
Revolutionising Customer Experience and Enhancing Branding Strategies
Click here to read the article as published in the Techiexpert October 2023 How do you see technology playing a pivotal role in driving employee engagement initiatives at Engaged Strategy? Can you provide [...]
In A World Of Remote & Hybrid Working, How Can You Make Your Staff Most Productive?
Click here to read the article as published in the Moneywise October 2023 The COVID-19 pandemic was an unparalleled global crisis and has since wrought profound changes upon virtually every facet of our [...]
From Burnout to Balance: Strategies for Preventing and Coping with Workplace Stress
Click here to read the article as published in the News 18 September 2023 In the relentless pace of today’s workplace, stress has become an unwelcome companion. A staggering number of employees cite [...]
Mental Health At Workplace: 5 Best Practices To Keep Your Employees’ Anxiety In Check
Click here to read the article as published in the India.com September 2023 In today's fast-paced and demanding work environment, stress has become synonymous with the workplace for many. According to the Center [...]