Harnessing the Power of Customer and Employee Feedback to Maximise Business Success
Click here to read the article as published in the Moneywise Magazine March 2024 Let me tell you a story. A hotel conducted Net Promoter Score® (NPS®)/CX surveys. After detailed granular analysis at [...]
Elevating Organisational Culture: Beyond Basic Hygiene to Achieving a Competitive Advantage (Part 3 – Quiet Quitting Series)
Click here to read the article as published in the Moneywise Magazine January 2024 Elevating Organisational Culture: Beyond Basic Hygiene to Achieving a Competitive Advantage Christopher Roberts | MD, Engaged Strategy and Author [...]
The Quest for Meaningful Work: Time To Usher In A New Era of Leadership (Part 2 – Quiet Quitting Series)
Click here to read the article as published in the Moneywise Magazine December 2023 The workforce today has a very interesting mix ranging from Baby Boomers who are on the cusp of retirement [...]
Unlocking The Power Of Employee Engagement- Going Beyond Superficial Surveys (Part 1 – Quiet Quitting Series)
Click here to read the article as published in the November 2023 edition of Moneywise Unlocking the Power of Employee Engagement: Going Beyond Superficial Surveys Employee engagement, the cornerstone of a productive and [...]
Technology has revolutionised the landscape of employee engagement
Click here to read the article as published in the IndianTelevision.com November 2023 Engaged Strategy specializes in boosting Employee Engagement, revolutionising Customer Experience (CX), and enhancing Branding strategies for businesses across various industries. [...]
Creating A Resilient Workforce: 5 Strategies To Prevent And Manage Burnout At Workplace
Click here to read the article as published in the Zee News November 2023 In today's fast-paced professional world, burnout has become an increasingly common issue affecting employees across various industries. This alarming [...]
Here’s how tech innovations can be a game-changer in customer retention
Click here to read the article as published in the Zee Business November 2023 Companies can now predict customer behaviour, such as churn risk, enabling proactive measures to retain at-risk customers through targeted [...]
Cracking the Code: Maximising ROI in B2C Marketing with Customer Emotion Insights
Click here to read the article as published in the YourStory October 2023 Cracking the Code: Maximising ROI in B2C Marketing with Customer Emotion Insights In the bustling heart of a busy city [...]
Revolutionizing Customer Experience and enhancing Branding strategies – Engaged Strategy
Click here to read the article as published in the Techiexpert October 2023 How do you see technology playing a pivotal role in driving employee engagement initiatives at Engaged Strategy? Can you provide [...]
In A World Of Remote & Hybrid Working, How Can You Make Your Staff Most Productive?
Click here to read the article as published in the Moneywise October 2023 The COVID-19 pandemic was an unparalleled global crisis and has since wrought profound changes upon virtually every facet of our [...]
From Burnout to Balance: Strategies for Preventing and Coping with Workplace Stress
Click here to read the article as published in the News 18 September 2023 In the relentless pace of today’s workplace, stress has become an unwelcome companion. A staggering number of employees cite [...]
Mental Health At Workplace: 5 Best Practices To Keep Your Employees’ Anxiety In Check
Click here to read the article as published in the India.com September 2023 In today's fast-paced and demanding work environment, stress has become synonymous with the workplace for many. According to the Center [...]
Expert-Backed Tips To Prevent Burnout At Work
Click here to read the article as published in the Femina September 2023 In today's fast-paced and demanding work environment, the line between productivity and burnout can be dangerously thin. Juggling multiple tasks, [...]
Why Should Startups Focus On Customer Insights?
Click here to read the article as published in the September 2023 edition of Inc42: https://bit.ly/3Zfoit3 NPS®, Net Promoter® and Net Promoter Sc Four-fifths of startups in India fail within the first five years. [...]
Leadership in Flux: Maintaining Productivity & Work Harmony In Times of Hybrid & Remote Work Practices
Click here to read the article as published in the September 2023 edition of Prittle Prattle News: https://bit.ly/44QdTVR Unearthing the Pandemic’s Impact on Work Dynamics The Covid-19 pandemic struck with unprecedented force, reshaping every [...]
Navigating the Complex Terrain of AI in Customer Experience
Click here to read the article as published in the September 2023 edition of CXO Today: https://bit.ly/44JlC81 A significant transformation is underway in the Customer Experience (CX) space, driven by the in-roads being made [...]
The Hidden Danger: How Bad Customer Experiences Hurt Businesses
Click here to read the article as published in the September 2023 edition of Moneywise The Hidden Danger: How Bad Customer Experiences Hurt Businesses By Christopher Roberts | MD, Engaged Strategy, and Creator [...]
Tapping the power of customer emotions
Click here to read the article as published in the September 2023 edition of Pioneer:https://bit.ly/3PnR07N Tapping the power of customer emotions “People buy because of emotion and justify with logic.” - Drew Eric [...]
The Dark Side of NPS® & How To Deal With It
Click here to read the article as published in the August 2023 edition of Moneywise: https://bit.ly/45AQW9R The Dark Side of NPS® & How To Deal With It Unveiling the Pitfalls of Score Manipulation [...]
Unveiling Hidden Customer Economics To Unlock Untapped Value
Click here to read the article as published in the July 2023 edition of Moneywise: http://bit.ly/3OkASDu In today's fast-paced business landscape, organisations strive to stay ahead by implementing effective customer strategies. However, the calculation [...]
Cover Story: The Economics of Balancing AI and Emotional Intelligence in Customer Experience
Published in Money Wise' June 2023 edition.