eBooks

eBooks 2018-04-27T10:48:29+00:00

Customer-Centric Growth Using the NPS Methodology

Engaged Strategy

This eBook provides an introduction to NPS®, the economic imperatives of NPS, a best practice case study and a step-by-step approach detailing the 7 critical elements required for an NPS program to succeed.

8 NPS Survey System Features that Define the Best from the Rest

Engaged Strategy

A quick guide to find out if your NPS® system meets best-practice standards. This eBook identifies the 8 key features of best-practice NPS survey systems that allow you to monitor the customer journey, receive insightful alerts, & more.

The Five Secrets of Employee Engagement

Engaged Strategy

Employees are complex – learn what makes them tick. Only 30% of the Australian workforce would recommend their companies. This eBook will help organisations to understand how to motivate their employees with five simple secrets that do not have to cost a cent.