Click here to read the full article as published in Money Wise. Let me ask you a slightly tougher question from my previous two articles. Are you leading your brand with intent… or are you managing it transactionally? [...]
Click here to read the article as published in the Moneywise Magazine June 2024 The new blueprint for business success Picture this: an Indian startup is struggling to differentiate itself in a saturated market. Despite their [...]
Click here to read the article as published in the Moneywise Magazine March 2024 Let me tell you a story. A hotel conducted Net Promoter Score® (NPS®)/CX surveys. After detailed granular analysis at an individual staff [...]
Click here to read the article as published in the Moneywise Magazine January 2024 Elevating Organisational Culture: Beyond Basic Hygiene to Achieving a Competitive Advantage Christopher Roberts | MD, Engaged Strategy and Author of “10 Reasons [...]
Click here to read the article as published in the YourStory October 2023 Cracking the Code: Maximising ROI in B2C Marketing with Customer Emotion Insights In the bustling heart of a busy city in Australia, there [...]
Click here to read the article as published in the Techiexpert October 2023 How do you see technology playing a pivotal role in driving employee engagement initiatives at Engaged Strategy? Can you provide examples of specific [...]
Click here to read the article as published in the September 2023 edition of CXO Today: https://bit.ly/44JlC81 A significant transformation is underway in the Customer Experience (CX) space, driven by the in-roads being made by Artificial Intelligence [...]
Click here to read the article as published in the September 2023 edition of Inc42: https://bit.ly/3Zfoit3 NPS®, Net Promoter® and Net Promoter Sc Four-fifths of startups in India fail within the first five years. Only 8% survive [...]
Click here to read the article as published in the August 2023 edition of Moneywise: https://bit.ly/45AQW9R The Dark Side of NPS® & How To Deal With It Unveiling the Pitfalls of Score Manipulation and Strategies for [...]
Free webinar : From Powerless To Powerful Register Now and get a free copy of Christopher Roberts' book From Powerless To Powerful. Click here to read the article as [...]
