Join brand interventionist Christopher Roberts on Strategy Edge, where we dive deep into the realm of Customer Experience (CX), Net Promoter Score® (NPS®) programs, Brand Recovery, Brand Strategy and latest innovations in Branding & Marketing. Whether you’re a CX enthusiast, a business professional seeking to enhance customer satisfaction, or an industry newcomer eager to learn from the best, the Strategy Edge podcast is your compass to navigate the intricate world of customer-centric business strategies.
In each episode, Christopher Roberts, the creator of the Total Engagement Model®, shares invaluable insights, critical strategies and actionable tips tailored to both established brands and those seeking to carve their path to success. With a wealth of experience in CX and NPS methodologies, Chris unveils the secrets to creating customer-centric approaches that elevate brands to new heights.
NPS®, Net Promoter® and Net Promoter Score® are registered trademarks of NICE Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.