We focus on aligning and unifying everyone within an organisation towards a positive, and productive workplace culture.
We go beyond mere satisfaction to identify key drivers of engagement within your organisation. We examine organisational alignment, strategic comprehension and commitment.
We offer a number of services to assess and develop leadership across all organisational levels.
Break through the clutter by designing and delivering unique value propositions. Develop next-level experience by fine-tuning your customer touch points.
We design surveys tailored to your unique business objectives to not only deliver strategic insights but also actionable recommendations.
Transform your CX strategy into reality. Use the customer experience management software solution purpose-built by the co-founders of the NPS methodology.
Provide your staff with the skills and tools to create Promoters and respond effectively to Detractors. Also ensure leaders understand their strategic role within your CX strategy.
We work with you to craft strategic elements so that your brand resonates with your customers.
We account for industry trends and nuances to rejuvenate your brand assets.
Access data-driven insights across key brand and customer experience metrics in order to understand key industry trends and competitor performance.
Satmetrix NPX is the leading customer experience management solution. We are a certified Satmetrix® distributor in the Asia-Pacific region.
Engaged Strategy provides expert consulting services to create a holistic customer experience program enabling you to create engaged customers.
We can create surveys using best-practice NPS® and customer experience techniques to ensure that you can confidently measure and act on the insights. We know the questions, and we understand the responses.
We train the specific skills that staff at varying levels of your organisation require to make sure that their day-to-day activities creates engaging customer experiences.