Customer Experience Surveys
How Do You Measure Engagement?
Learn what to escalate and what to fix.
Your customers will love you for it.
Our unique research approach allows us to design surveys tailored to your specific business objectives and challenges so that we can deliver valuable, actionable insights. As a Net Promoter® Loyalty Partner, we have access to best-practice NPS® research design components. We supplement this with additional key metrics to provide you with a revitalised and comprehensive research design. Our tailored design will enable you to understand which areas or attributes are key to improving your NPS.
Satmetrix Surveys – Self Managed
Satmetrix® is the co-creator of the NPS methodology, and offers cutting-edge customer experience solutions that enable you to implement the NPS discipline across your organisation. Ideally suited for large businesses with high-volume customer transactions, the Satmetrix NPX software is designed as a self-serve platform that comes with top-of-the-line features including customisable dashboards, near real-time analytics, and driver charts.
Our in-depth knowledge of NPS best-practices and understanding of the local business landscape allows us to design and implement highly targeted and insight-driven surveys for our clients. We not only conduct the surveys on your behalf, but also present research findings followed by a list of prioritised recommendations to improve business performance.