Events2018-08-06T09:13:15+00:00

ENGAGED STRATEGY 2018 SUMMIT

CONNECTING THE STRATEGIC DOTS

Melbourne, Sydney & Brisbane

At Engaged Strategy we pride ourselves in co-creating cultures, brands and customer experiences worthy of recommendation. We thought long and hard about how we could bring even more value to our clients and business contacts. From that aim our summit was born.

Connecting the Strategic Dots is like no other summit, and promises to redefine and re-imagine “business as usual”. Organisations today are grappling with competing strategic imperatives regarding customer experience, brands, and employee engagement, NPS, advanced analytics and digital transformation. This summit will bring together international experts form our global offices who will holistically address how these elements can work in combination to evolve business as we know it.

The summit is a distillation of our learning and insights across:

  • 30+ Nationwide consumer Benchmarking studies
  • Our experience and knowledge across 20+ industries in the Asia Pacific region
  • Emerging trends, opportunities and challenges shaping the business world globally

This half-day event will include keynote speeches and panel discussions to provide opportunities for business leaders and professionals to better understand the key challenges and developments facing the business world today. There will also be opportunities for one-to- one meetings to address any specific concerns you may have.

TOPICS

Digital Transformation/Disruption

What it is and what it is not explained by a Silicon Valley expert. Glimpse into what the Digital future could look like for your business, and walk away with a Digital Threat Assessment so you know where your organisation stands among future-focused companies.

CX Survey Updates

The latest developments in the CX survey space from NICE Satmetrix, the co-owner of the Net Promoter Score.

Secrets of Loyalty Leaders

A distillation of what separates industry loyalty leaders from the rest based on an analysis of 7500+ customer responses from our 2018 benchmarking studies in banking, superannuation, property insurance, health insurance and motor insurance.

Strategic Linkages

Understand how you can enhance your ability to anticipate risks, identify opportunities and enable better strategy development by linking your customer feedback, economics, operational measures, segmentation, lead measures and lag measures like never before.

What’s Next After NPS?

NPS has transformed the business world for over 10 years, but now organisational leaders across industries are asking what comes next? Join us to learn what your next step to outperform and sustainably grow is.

EVENT DETAILS

A formal invitation specifying the exact location of the summit will be sent upon finalisation attended numbers.

Complimentary breakfast and lunch will be served at the venue for all attendees.

Melbourne

Closed

Friday – 20th April

Time: 8:15am – 1:15pm

Location: Radisson on Flagstaff Gardens Melbourne

Sydney

Closed

Monday – 30th April

Time: 8:15am – 1:15pm

Location: Radisson Hotel & Suites Sydney

Brisbane

Closed

Wednesday – 2nd May

Time: 8:15am – 1:15pm

Location: IEUA-QNT Building

KEYNOTE SPEAKERS

Christopher Roberts – Managing Director

Christopher is a published customer experience thought-leader with over 30 years’ experience in sales, marketing, customer experience and leadership. Chris is an Industry Fellow at the University of Queensland and an innovative strategic business leader who has achieved record sales results, NPS increases and brand rejuvenation via strong customer insight, cutting-edge campaigns and programs designed to engage frontline staff.

Alavi Konkader – Director of Digital Strategy

Alavi has strong roots in native digital firms, pioneering the “Silicon Valley” capabilities and methods that have made these companies so successful in disrupting incumbent firms. He has leveraged this expertise over several years advising and leading significant business, management and technology initiatives at blue chip corporations worldwide. Based on his unique perspectives from his work with tech firms and large enterprises, he has crafted a comprehensive digital transformation framework that has benefited enterprises in reacting to disruptive threats and developing the core agility and digital capabilities to innovate and build products that provide the leading customer experiences required to thrive in the digital era.

Vineet Agarwal – General Manager, Customer Experience & Insights

Vineet’s experience is expansive and ranges from organisation-wide implementations of customer experience management software solutions for multi-million dollar clients to revolutionising the way data analysis is conducted to provide actionable insights to CEO’s and Managing Directors within organisations. Vineet has led customer experience software program implementations for over 400+ global brands.

WHO SHOULD ATTEND?

Apart from CEOs, CDOs, Managing Directors, Board Members and COOs,  Senior Managers in the following areas would benefit from attending:

  • Information Technology
  • Marketing
  • Market Research
  • Customer Experience
  • Strategy / Innovation
  • Product Research & Development
  • Sales

If you have colleague or friends who you believe could benefit from attending the summit, please feel free to share this with them.

WHY SHOULD YOU ATTEND?

Fresh thinking to challenge the status quo

Take the opportunity to consider new perspectives on the evolving realities facing business today to confidently strategise with peers at the summit.

Pertinent content to empower organisational strategy

Designed for Executives and senior managers, years of experience are condensed into presentations that are not only though-provoking but operationally executable to provide a competitive advantage.

Practical panel discussions

Facilitated panel discussions with our subject matter experts will delve into burgeoning trends to convert burning questions into productive learnings across sectors.

The opportunity for meaningful 1-1 meetings

We strive to always be a value-adding partner in our client engagements and our one-to-one sessions are no different. Ask the questions that matter to you to receive practical advice from our onsite experts.

REGISTER NOW

A formal invitation specifying the exact location of the summit will be sent upon finalisation attended numbers.

Complimentary breakfast and lunch will be served at the venue for all attendees.

Melbourne

Closed

Friday – 20th April

Time: 8:15am – 1:15pm

Location: Radisson on Flagstaff Gardens Melbourne

Sydney

Closed

Monday – 30th April

Time: 8:15am – 1:15pm

Location: Radisson Hotel & Suites Sydney

Brisbane

Closed

Wednesday – 2nd May

Time: 8:15am – 1:15pm

Location: IEUA-QNT Building

If you have questions feel free to reach out to Carissa Roberts via carissa@engagedstrategy.com.au or call +61 433 173 761.

Please note that this is not a typical conference or tradeshow.
This is a private gathering for a selective group of Business Leaders.
Access to any Engaged Strategy event is dependent upon qualification and is at the discretion of Engaged Strategy.