ENGAGING TIMES
The Engaged Strategy Newsletter
December 2024
Season’s Greetings!
Unwrap your Business Resources
As the season of giving is upon us, we are sharing some valuable resources to help you supercharge your business strategies in 2025. Whether you are looking to finetune your CX program or unlock leadership insights, these resources are our way of saying thank you and spreading some festive cheer!
Exclusive Resources to Power Your Leadership Journey in 2025
We are bringing you 2 Exclusive Resources to accelerate your growth in 2025, featuring some of the best articles by Christopher Roberts from his highly-rated column in Money Wise, a popular Indian business magazine.
An insightful accompaniment to the book 10 Reasons Why CX/NPS® Programs Fail, Season 1 of Strategy Edge offers a fresh approach to mastering the NPS® discipline.
Join Christopher Roberts as he unpacks the fundamentals of CX and NPS® through actionable frameworks and shares real-world solutions to the 10 critical reasons why CX/NPS® programs fall short.
This podcast isn’t just theory – it is your guide to identifying and closing gaps in your program while turning challenges into opportunities for 2025.
Don’t miss this unique masterclass in CX and NPS®!
Game-Changing Leadership & CX Strategies
Step into the world of visionary leaders and uncover strategies behind the success of global organisations. Season 2 of Strategy Edge delivers the ultimate playbook for leaders who want to stay ahead of the competition.
This season takes you into the leadership strategy rooms of some of the world’s most successful organisations. Each one is successful in their own unique way.
Discover brand strategies that power their success and gain actionable insights via Christopher Roberts’ conversations with:
Christopher Roberts Presents Guest Lectures Across India
Chris shared critical insights and practical knowledge with the undergraduate and postgraduate students to help them:
- Craft a Unique Value Proposition to stand out in a competitive marketplace.
- Understand the economic impact of developing a customer-centric business strategy.
- Leverage the Total Engagement Model® to drive employee and customer engagement.
These interactions highlighted the value of embracing innovative strategies by future leaders to create businesses that are resilient, agile and deeply connected to their customers.
This year, Christopher Roberts, Managing Director of Engaged Strategy and creator of the Total Engagement Model®, inspired a next generation of business leaders in his guest lectures at renowned Indian business schools such as International School of Business & Media (ISB&M), BMS College, Acharya Business School and IFIM.
As a business leader, do you believe something is holding your business back? Is customer retention a challenge? Do you want to empower your staff to deliver great customer experience? Are you missing referral opportunities that could have taken your business to the next level?
Christopher Roberts’ highly rated book 10 Reasons Why CX/NPS® Programs Fail is your blueprint to overcoming these challenges and more in 2025.
This practical guide dives into the real-world strategies you need to:
-Boost Customer Loyalty and turn one-time buyers into lifelong advocates.
-Amplify Referrals & Positive Word-of-Mouth by encouraging your customers to become your biggest marketers.
-Engage Your Staff by aligning them to your business strategy and goals with powerful Line of Sight that drives results.
-Create a Customer-Centric Culture by building an organisation that consistently delivers unforgettable experiences.
Purchase your copy now and develop powerful strategies to transform your business in 2025.
About Christopher Roberts
Christopher Roberts, the visionary force behind Engaged Strategy, brings unparalleled expertise and innovation to the realm of business strategy. As the Managing Director of Engaged Strategy and the creator of the Total Engagement Model®, Chris is a recognised authority in CX, NPS, and employee engagement, but more importantly, to Brand Strategy as a whole. His unwavering commitment to excellence and profound insights into customer-centric strategies has helped organisations across 20+ industries achieve success.
Engaged Strategy stands at the forefront of the CX and NPS evolution, offering transformative guidance and strategic direction to businesses across industries. Rooted in empirical research and innovative thinking, Engaged Strategy’s methodologies have empowered companies to deliver exceptional customer experiences, amplify brand loyalty, and drive sustainable growth.
Join us on this transformative journey toward customer-centric excellence. Explore the realms of strategic innovation, gain actionable insights, and unearth success stories that will inspire and propel your organization toward unprecedented success.
NPS®, Net Promoter® and Net Promoter Score® are registered trademarks of NICE Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.