Tips To Recover a Brand From An Unexpected Crisis
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14
03, 2023
1
04, 2022
6 Questions You Need To Answer To Create An Empathetic Digital Customer Experience
What’s been your best customer experience in the last six months? Was it with a BOT or IVR system? Or was it an experience with a human? When I facilitate customer strategy workshops I ask participants to share [...]
20
05, 2020
New Employee Study Finds Wave Of Anxiety Sweeping Australia As 30 Per Cent Workers Are Impacted Financially, Many More Emotionally
Majority Suffering From Stress Over Getting Infected And Job Insecurity; 70 Per Cent Of Those Working From Home Miss The Social Interaction May 20th, 2020 Even as Australia is lifting restrictions, employers have a larger challenge to confront [...]
14
05, 2020
New study finds 30 per cent working Australians facing economic hardships, over 50 per cent are struggling with negative emotions that can impact productivity
May 14th, 2020 Millennials miss the social buzz of an office most, baby boomers and Gen X are most worried about job security and almost one third of Australia’s work force face economic hardship as a result of [...]
22
04, 2020
5 Ways To Build Trust During A Crisis
The Covid-19 has impacted lives across the world in more ways than one. Businesses today are practically redefining the meaning of success – and that’s the right way. Beginning with schools relaxing the fee payment until the next [...]
9
04, 2020
To survey or not to survey during Covid-19 – that’s the question
The Covid-19 pandemic has put the global economy in the line of fire. Brands are either burning out or metamorphosing. What happens with the metamorphosing ones is something only time will tell – will they do something different [...]
3
04, 2020
8 Ways To Keep Employees Engaged During Covid-19
I must say the effect of the coronavirus on the world economy has by far been the most detrimental and most interesting event in my entire career. Even as countries are grappling with the situation in terms of [...]
4
03, 2020
Chris Roberts’ Expert Opinion On ING In The Financial Times, Netherlands
ING benefits 'down under' from distrust of Australian banks (This article has been translated from Dutch to English.) In brief: ING is growing fast in Australia because consumers have lost confidence in local banks It is currently the [...]
16
10, 2019
42% of staff are disengaged. Do You know how much this is costing you?
All organisations wax lyrical about efficiency and productivity. This is not a surprising discussion among senior executives in an organisation. However, the solution may just be staring at them in the mirror. According to our national studies around [...]
12
09, 2019
3 Things That Can Make Your Brand A Social Media Favourite
Communicating with customers is key to their journey with your brand. When, where and how they want you to communicate with them are all key components in the customer lifecycle. Studies show that it takes about 6-7 impressions [...]