Halloween is the season of eerie encounters and hidden truths lurking in the shadows. But beyond the haunted houses and trick-or-treaters, there is another ghost that has pretty much crept its way into the business world [...]
The heartbeat of any business’ love for its customers is what guarantees its long-term success. As customer experience has been increasingly being enchanted by technology, predictive analytics and more, there is a love story that’s unfolding [...]
Click here to read the article as published in the August 2023 edition of Moneywise: https://bit.ly/45AQW9R The Dark Side of NPS® & How To Deal With It Unveiling the Pitfalls of Score Manipulation and Strategies for [...]
Click here to read the article as published in the July 2023 edition of Moneywise: http://bit.ly/3OkASDu In today's fast-paced business landscape, organisations strive to stay ahead by implementing effective customer strategies. However, the calculation of customer economics [...]
Free webinar : From Powerless To Powerful Register Now and get a free copy of Christopher Roberts' book From Powerless To Powerful. Click here to read the article as [...]
Published in Money Wise' June 2023 edition.
What’s been your best customer experience in the last six months? Was it with a BOT or IVR system? Or was it an experience with a human? When I facilitate customer strategy workshops I ask participants to share [...]
Majority Suffering From Stress Over Getting Infected And Job Insecurity; 70 Per Cent Of Those Working From Home Miss The Social Interaction May 20th, 2020 Even as Australia is lifting restrictions, employers have a larger challenge to confront [...]
May 14th, 2020 Millennials miss the social buzz of an office most, baby boomers and Gen X are most worried about job security and almost one third of Australia’s work force face economic hardship as a result of [...]
The Covid-19 has impacted lives across the world in more ways than one. Businesses today are practically redefining the meaning of success – and that’s the right way. Beginning with schools relaxing the fee payment until the next [...]
