Brisbane consulting firm Engaged Strategy today released findings from its 2010 Benchmarking survey outlining customer experience outcomes for the automotive industry. With a Net Promoter Score of 35%, Subaru customers are far more likely to recommend them to [...]
Brisbane consulting firm Engaged Strategy today released findings from its 2010 Benchmarking survey outlining customer experience outcomes for the insurance industry, specifically focusing on the motor and property insurance categories. With a Net Promoter Score of 8%, APIA [...]
Reports Highlight Customer Experience Rankings in Banking, Property Insurance, Cars, & Motor Insurance Brisbane consulting firm Engaged Strategy released findings from its 2010 Consumer Loyalty Benchmarking Study outlining customer experience outcomes for the banking, property insurance, motor vehicle [...]
A consumer recommendation and loyalty study, conducted by Engaged Strategy, suggests that many businesses have a huge opportunity to grow even in a shrinking economy. The analysis of five major Australian Industry sectors utilised the highly regarded Net [...]
Engaged Strategy founder and Managing Director Chris Roberts announced that his firm is the first Net Promoter ® Loyalty Partner in Australia. This enables the company to provide clients with an end-to end certified Net Promoter® implementation. Net [...]
