Proven B2B Growth Strategy By Driving Loyalty & Market Share
Can NPS® fuel B2B success? Absolutely. We say this with conviction because Engaged Strategy has helped businesses achieve 80+ points NPS® surges, leading to increased client retention, revenue growth and competitive differentiation for [...]
The Power of Hands-On Customer Experience Consulting
Many organisations invest in customer experience programs, collect vast amounts of data, and deploy CX software—yet still struggle to translate insights into tangible results. The reality? Most companies fall into the trap of [...]
The Ultimate NPS® Growth Formula Unlocking Market Share with a Single Point Increase
Do you want to unlock substantial market share gains with just a minor shift in customer sentiment? According to a study by the London of School of Economics, companies with a high Net [...]
Is Your Customer Your Valentine in 2024?
The heartbeat of any business’ love for its customers is what guarantees its long-term success. As customer experience has been increasingly being enchanted by technology, predictive analytics and more, there is a love [...]
Reignite Your Customer Experience with the 5 Love Languages
The Five Love Languages have revolutionised the way we express and receive love in relationships. But did you know that these same love languages can also be applied to business relationships to create a [...]
Using the 5 Love Languages to Create an Engaged and Productive Workforce
The workplace can be a challenging environment, and it can be difficult to find ways to keep employees engaged and productive. The Five Love Languages, created by Dr. Gary Chapman, offers a great springboard [...]
Indian Railways Staff Redefines Customer Experience With An Act Of Kindness
The Indian Railways is the world’s fourth largest railway system, operating across 67,956 km (42,226 miles) connecting the hinterland of the world’s seventh largest country with every nook and corner of its diamond-shaped geography that [...]
6 Questions You Need To Answer To Create An Empathetic Digital Customer Experience
What’s been your best customer experience in the last six months? Was it with a BOT or IVR system? Or was it an experience with a human? When I facilitate customer strategy workshops I ask [...]
Razorpay Makes The Cut With Its Proactive Customer Experience
A few weeks back I very seemingly fell into the trap of a fake online website called Outcome Offer. I’m usually very cautious, but what did me in (which I realized in a couple of [...]
5 Ways To Build Trust During A Crisis
The Covid-19 has impacted lives across the world in more ways than one. Businesses today are practically redefining the meaning of success – and that’s the right way. Beginning with schools relaxing the fee payment [...]