Brisbane consulting firm Engaged Strategy has released findings from its independent 2011-2012 Consumer Recommendation & Loyalty Study outlining customer experience outcomes for leading Australian financial institutions. The internationally recognized standard Net Promoter Score (NPS) was used to benchmark [...]
Brisbane consulting firm Engaged Strategy today released findings from their annual Consumer Recommendation and Loyalty Survey announcing the insurance company most likely to impress their customers. Not an easy feat in what's widely been described as a tough [...]
Brisbane consulting firm Engaged Strategy today released findings from its 2011-2012 Car Consumer Loyalty & Recommendation Study. With a Net Promoter Score of 36%, Subaru customers are far more likely to recommend Subaru to friends and colleagues and [...]
Brisbane consulting firm Engaged Strategy today released findings from its 2010 Benchmarking survey outlining customer experience outcomes for the automotive industry. With a Net Promoter Score of 35%, Subaru customers are far more likely to recommend them to [...]
Brisbane consulting firm Engaged Strategy today released findings from its 2010 Benchmarking survey outlining customer experience outcomes for the insurance industry, specifically focusing on the motor and property insurance categories. With a Net Promoter Score of 8%, APIA [...]
Reports Highlight Customer Experience Rankings in Banking, Property Insurance, Cars, & Motor Insurance Brisbane consulting firm Engaged Strategy released findings from its 2010 Consumer Loyalty Benchmarking Study outlining customer experience outcomes for the banking, property insurance, motor vehicle [...]
A consumer recommendation and loyalty study, conducted by Engaged Strategy, suggests that many businesses have a huge opportunity to grow even in a shrinking economy. The analysis of five major Australian Industry sectors utilised the highly regarded Net [...]
Engaged Strategy founder and Managing Director Chris Roberts announced that his firm is the first Net Promoter ® Loyalty Partner in Australia. This enables the company to provide clients with an end-to end certified Net Promoter® implementation. Net [...]
We are excited to announce the release of our 2013 Consumer Recommendation & Loyalty Studies for the Property and Motor Insurance sectors. There are many insightful findings across both studies and we wanted to release a sneak peak [...]
NPS has rapidly gained popularity for a number of reasons. One of its appeals is the shorter length of surveys. But how short is too short? The purists say that NPS only requires 2 questions: 1. How likely [...]
