APIA all smiles in customer recommendation stakes, for a second year running.
Brisbane consulting firm Engaged Strategy today released findings from their annual Consumer Recommendation and Loyalty Survey announcing the insurance company most likely to impress their customers. Not an easy feat in what's widely been described [...]
Subaru wins customer recommendation race for the second year running
Brisbane consulting firm Engaged Strategy today released findings from its 2011-2012 Car Consumer Loyalty & Recommendation Study. With a Net Promoter Score of 36%, Subaru customers are far more likely to recommend Subaru to friends [...]
Subaru wins customer loyalty race
Brisbane consulting firm Engaged Strategy today released findings from its 2010 Benchmarking survey outlining customer experience outcomes for the automotive industry. With a Net Promoter Score of 35%, Subaru customers are far more likely to [...]
Major insurers take a customer beating from APIA, twice
Brisbane consulting firm Engaged Strategy today released findings from its 2010 Benchmarking survey outlining customer experience outcomes for the insurance industry, specifically focusing on the motor and property insurance categories. With a Net Promoter Score [...]
Engaged Strategy Releases 2010 Annual Net Promoter Benchmarks for Customer Loyalty
Reports Highlight Customer Experience Rankings in Banking, Property Insurance, Cars, & Motor Insurance Brisbane consulting firm Engaged Strategy released findings from its 2010 Consumer Loyalty Benchmarking Study outlining customer experience outcomes for the banking, property [...]
Generating Growth in a Contracting Economy
A consumer recommendation and loyalty study, conducted by Engaged Strategy, suggests that many businesses have a huge opportunity to grow even in a shrinking economy. The analysis of five major Australian Industry sectors utilised the [...]
First Net Promoter Score Loyalty Partner in Australia
Engaged Strategy founder and Managing Director Chris Roberts announced that his firm is the first Net Promoter ® Loyalty Partner in Australia. This enables the company to provide clients with an end-to end certified Net [...]