Unique value propositions drive loyalty in motor and property insurance
MEDIA RELEASE Monday, 13 October 2014 Brisbane-based consulting firm Engaged Strategy have released the secrets of consumer loyalty and recommendation from their latest round of independent benchmarking studies of the most popular Australian property and [...]
Subaru on the road to driving recommendation
MEDIA RELEASE Wednesday, 23 October 2013 Engaged Strategy, a Brisbane-based consulting firm, has released the results from its 2013 Car Consumer Recommendation & Loyalty Study. Using the internationally renowned Net Promoter metric, the study reveals [...]
Australians disengaged with their super
MEDIA RELEASE Tuesday, 17 October 2013 Engaged Strategy has just released findings from its inaugural 2013 Superannuation Consumer Recommendation and Loyalty Study, which analyses the level of customer engagement across the entire Australian superannuation industry. [...]
Good service is not enough for the Banking Sector
Engaged Strategy, a Brisbane-based consulting firm, has released findings from its independent 2013 Financial Institution Consumer Recommendation & Loyalty Study outlining customer experience outcomes for leading Australian financial institutions. The internationally recognised standard Net Promoter [...]
APIA wins most recommended property insurance brand for the fourth time in a row.
Brisbane consulting firm Engaged Strategy today released findings from their annual Consumer Recommendation and Loyalty Study for the property insurance sector announcing the property insurers most likely to impress their customers. APIA maintained its winning [...]
New motor insurance brand YOUI achieves most recommended status.
Brisbane consulting firm Engaged Strategy today released findings from their annual Consumer Recommendation and Loyalty Study for the motor insurance sector announcing the motor insurers most likely to impress their customers. With a Net Promoter [...]
Virgin Mobile outshines Australian telecommunication giants
Brisbane consulting firm Engaged Strategy has released findings from its 2011 Consumer Recommendation & Loyalty Study outlining customer experience outcomes for Australian mobile network providers. The Net Promoter Score (NPS) loyalty leader in the mobile [...]
Banks could have more profitable customers if they stopped trying to satisfy them
Brisbane consulting firm Engaged Strategy has released findings from its independent 2011-2012 Consumer Recommendation & Loyalty Study outlining customer experience outcomes for leading Australian financial institutions. The internationally recognized standard Net Promoter Score (NPS) was [...]
APIA all smiles in customer recommendation stakes, for a second year running.
Brisbane consulting firm Engaged Strategy today released findings from their annual Consumer Recommendation and Loyalty Survey announcing the insurance company most likely to impress their customers. Not an easy feat in what's widely been described [...]
Subaru wins customer recommendation race for the second year running
Brisbane consulting firm Engaged Strategy today released findings from its 2011-2012 Car Consumer Loyalty & Recommendation Study. With a Net Promoter Score of 36%, Subaru customers are far more likely to recommend Subaru to friends [...]