New Engaged Strategy study reveals gender-based disconnects and generational friction as India prepares for a youth-driven workplace revolution. 33% of Indian business leaders say they find it hard to inspire and lead Gen Z 30% of Gen Z [...]
With less than half of Australian leaders confident about engaging Gen Z staff, a new comprehensive study by Engaged Strategy reveals critical disconnects and offers a way forward. 52% of Australian business leaders believe their Gen Z staff [...]
Majority Suffering From Stress Over Getting Infected And Job Insecurity; 70 Per Cent Of Those Working From Home Miss The Social Interaction May 20th, 2020 Even as Australia is lifting restrictions, employers have a larger challenge to confront [...]
I must say the effect of the coronavirus on the world economy has by far been the most detrimental and most interesting event in my entire career. Even as countries are grappling with the situation in terms of [...]
A few weeks back I very seemingly fell into the trap of a fake online website called Outcome Offer. I’m usually very cautious, but what did me in (which I realized in a couple of days after making [...]
All organisations wax lyrical about efficiency and productivity. This is not a surprising discussion among senior executives in an organisation. However, the solution may just be staring at them in the mirror. According to our national studies around [...]
Think great customer service and the first company that comes to the mind is Zappos. This despite the fact that the brand doesn’t deliver products in many countries, including mine. But who can ignore the amazing stories one [...]
Customer experience is made up of functional & emotional elements. It couldn’t have been expounded better than in the book Building Great Customer Experiences by Colin Shaw and John Ivens. Functional elements may include attributes such as timely, [...]
