13 December 2018 In late November, strategic consulting firm Engaged Strategy awarded QSuper with the 2018 Most Recommended Brand award for superannuation in Australia. Engaged Strategy’s Managing Director Christopher Roberts presented the award to Neil Sheppard, Head of [...]
Importance of auditing your NPS program - Part 2 Normally when any business sees there is money to be made in a certain concept, they rush in all guns blazing. This is what happened with the Net Promoter [...]
Importance of auditing your NPS program - Part 1 Who likes a car with screeching brakes and a fuel guzzling engine? I’m sure you don’t, and neither do I. It is no wonder why we ensure our car [...]
ING’s birth is a story of disruption in itself. Back in 1991, the banking business of Dutch-based NMB Postbank Groep and the insurance business of Nationale-Nederlanden merged to form ING Group. Between 1991 and 2005, the ING Group [...]
Engaged Strategy recently concluded its independent benchmarking study of motor and property insurance providers, surveying thousands of Australians about the current provider in these two sectors. Two motoring clubs emerged as the Most Recommended Brands in Australia based [...]
Oftentimes, one wonders if Australians require private health insurance when every resident benefits from the government-funded Medicare. There are several reasons for Australians to opt for private health insurance. Predominant among these are tax rebates, choice of doctors, [...]
24 August 2018 Strategic consulting firm Engaged Strategy has awarded the Royal Automobile Club of Queensland (RACQ) with The Most Recommended Brand award for motor insurance in Australia for 2018. In an award presentation held on August 10, 2018, Engaged Strategy honoured RACQ for its continued commitment towards its customers. [...]
13 August 2018 Two new studies have revealed that RACQ and RAC WA are Australia’s Most Recommended Brands in motor and property insurance respectively for 2018. The 2018 Motor Insurance Consumer Recommendation and Loyalty Study and The 2018 [...]
6 June 2018 New research has revealed that Australia’s most recommended health insurance brand is AHM. The study also discovered that health insurance providers may be unknowingly offering products and experiences that provide limited differentiation from other brands [...]
29 May 2018 New research has revealed Australia's most recommended bank is none other than ING. Once again, the branchless brand has proven Australians are not looking for the conventional when they are banking. Awarded as Australia’s most [...]
