Digital Empathy – The Secret to Customer Success
Published in the May 2022 edition of Moneywise Magazine.
13
05, 2022
22
03, 2022
Turbo charge your CRM with an infusion of customer feedback
Published in the March 2022 edition of Moneywise Magazine.
13
01, 2022
Why great brands are just like a person in complete harmony?
Published in the January 2022 edition of Moneywise Magazine.
15
07, 2021
What mindset does your organisation have – Outside-In or Inside Out?
Published in the July 2021 edition of Moneywise Magazine.
15
06, 2021
Insights Inform Strategy
Published in the June 2021 edition of Moneywise Magazine.
9
04, 2020
To survey or not to survey during Covid-19 – that’s the question
The Covid-19 pandemic has put the global economy in the line of fire. Brands are either burning out or metamorphosing. What happens with the metamorphosing ones is something only time will tell – will they do something different [...]
3
04, 2020
8 Ways To Keep Employees Engaged During Covid-19
I must say the effect of the coronavirus on the world economy has by far been the most detrimental and most interesting event in my entire career. Even as countries are grappling with the situation in terms of [...]
11
06, 2021
Razorpay Makes The Cut With Its Proactive Customer Experience
A few weeks back I very seemingly fell into the trap of a fake online website called Outcome Offer. I’m usually very cautious, but what did me in (which I realized in a couple of days after making [...]
16
10, 2019
42% of staff are disengaged. Do You know how much this is costing you?
All organisations wax lyrical about efficiency and productivity. This is not a surprising discussion among senior executives in an organisation. However, the solution may just be staring at them in the mirror. According to our national studies around [...]
12
09, 2019
3 Things That Can Make Your Brand A Social Media Favourite
Communicating with customers is key to their journey with your brand. When, where and how they want you to communicate with them are all key components in the customer lifecycle. Studies show that it takes about 6-7 impressions [...]