Quoted on the 23rd of November 2022 in Outlook India To read the article as featured on the Outlook India website click the link below. https://www.outlookindia.com/business-spotlight/is-your-brand-losing-its-sheen-time-to-reconnect-and-build-trust-news-239521 Getting your dream job should be a moment to cherish. [...]
Published on the 8th of October, 2022 in the Euro Global Post The Byju’s brand reminds me of a person who is organising a huge party and sends out beautiful invitations. In Byju’s case, the invitations [...]
Published in the September 2022 edition of Dailyhunt, India.
Published in the August Edition of Sunday Guardian Live. Many years ago, I was heading the customer management function of a financial organisation whose unique value proposition was its range of financial services that included personal [...]
What’s been your best customer experience in the last six months? Was it with a BOT or IVR system? Or was it an experience with a human? When I facilitate customer strategy workshops I ask participants to share [...]
Published in the December 2022 edition of Money Wise Magazine.
Published in the August 2022 edition of Money Wise Magazine.
Published in the July 2022 edition of Money Wise Magazine.
Published in the May 2022 edition of Moneywise Magazine.
Published in the March 2022 edition of Moneywise Magazine.
