Go Beyond CX Quick Fixes and Drive Sustainable Business Growth Is your CX strategy stuck in a cycle of short-term fixes with little long-term impact? Many companies focus on improving isolated customer touchpoints, be it better [...]
What if half your new business came from loyal customers raving about you? Companies with high Net Promoter Score®s (NPS®) consistently see 30% of new sales come primarily from a referral - in the case of [...]
Do you want to unlock substantial market share gains with just a minor shift in customer sentiment? According to a study by the London of School of Economics, companies with a high Net Promoter Score® grew [...]
Can NPS® fuel B2B success? Absolutely. We say this with conviction because Engaged Strategy has helped businesses achieve 80+ points NPS® surges, leading to increased client retention, revenue growth and competitive differentiation for our clients. The [...]
Many organisations invest in customer experience programs, collect vast amounts of data, and deploy CX software—yet still struggle to translate insights into tangible results. The reality? Most companies fall into the trap of measuring NPS® without [...]
Click to read the article published in Money Wise in the July 2025 edition. There’s a silent standoff unfolding in Indian workplaces. You can’t hear it. You can’t quite see it. But you can feel it. [...]
Click to read the article published in Money Wise in the April 2025 edition. Can AI Revolutionise Customer Experience and Increase Loyalty & Growth? It all depends on You Why does it depend on you? Every [...]
Click to read the article published in Money Wise in the February 2025 edition. The Destructive Impact of NEGATIVE WORD of MOUTH Why It’s a Threat & How to Counter It In a world where customer [...]
Click to read the article published in Money Wise in the January 2025 edition. Empowering Beliefs: The Little Helpers That Were The Defining Factors In My Biggest Successes The other day as I reflected on my [...]
Click to read the article published in Money Wise in the December 2024 edition. Net Promoter Score (NPS®) is far more than just a CX metric. It is an exercise in organisational transformation to build customer [...]
