Click to read the article published in Money Wise in the April 2025 edition. Can AI Revolutionise Customer Experience and Increase Loyalty & Growth? It all depends on You Why does it depend on you? Every [...]
Click to read the article published in Money Wise in the January 2025 edition. Empowering Beliefs: The Little Helpers That Were The Defining Factors In My Biggest Successes The other day as I reflected on my [...]
Click to read the article published in Money Wise in the December 2024 edition. Net Promoter Score (NPS®) is far more than just a CX metric. It is an exercise in organisational transformation to build customer [...]
Halloween is the season of eerie encounters and hidden truths lurking in the shadows. But beyond the haunted houses and trick-or-treaters, there is another ghost that has pretty much crept its way into the business world [...]
Click here to read the article as published in the Moneywise Magazine October 2024 In traditional management schools, leadership is often defined by structured principles. You're taught that leadership involves setting strategic goals, increasing shareholder value [...]
Click here to read the article as published in the Moneywise Magazine September 2024 Targets. Deadlines. These are what dominate business conversations unfortunately, while the more important human aspect often gets overshadowed. Yet, at the heart [...]
The heartbeat of any business’ love for its customers is what guarantees its long-term success. As customer experience has been increasingly being enchanted by technology, predictive analytics and more, there is a love story that’s unfolding [...]
Click here to read the article as published in the August 2023 edition of Moneywise: https://bit.ly/45AQW9R The Dark Side of NPS® & How To Deal With It Unveiling the Pitfalls of Score Manipulation and Strategies for [...]
Click here to read the article as published in the July 2023 edition of Moneywise: http://bit.ly/3OkASDu In today's fast-paced business landscape, organisations strive to stay ahead by implementing effective customer strategies. However, the calculation of customer economics [...]
Free webinar : From Powerless To Powerful Register Now and get a free copy of Christopher Roberts' book From Powerless To Powerful. Click here to read the article as [...]
