Click to read the article published in Money Wise in the January 2025 edition. Empowering Beliefs: The Little Helpers That Were The Defining Factors In My Biggest Successes The other day as I reflected on my [...]
Click to read the article published in Money Wise in the December 2024 edition. Net Promoter Score (NPS®) is far more than just a CX metric. It is an exercise in organisational transformation to build customer [...]
Halloween is the season of eerie encounters and hidden truths lurking in the shadows. But beyond the haunted houses and trick-or-treaters, there is another ghost that has pretty much crept its way into the business world [...]
Click here to read the article as published in the Moneywise Magazine December 2025 Taking On A New Leadership Role? Don’t Be the Lion Who Destroys the Pride Christopher Roberts A pride of Lions typically consists [...]
Click here to read the article as published in the Moneywise Magazine October 2024 In traditional management schools, leadership is often defined by structured principles. You're taught that leadership involves setting strategic goals, increasing shareholder value [...]
Click here to read the article as published in the Moneywise Magazine September 2024 Targets. Deadlines. These are what dominate business conversations unfortunately, while the more important human aspect often gets overshadowed. Yet, at the heart [...]
Click here to read the article as published in the Moneywise Magazine June 2024 The new blueprint for business success Picture this: an Indian startup is struggling to differentiate itself in a saturated market. Despite their [...]
Click here to read the article as published in the Moneywise Magazine April 2024 It is a clear and primary rule of business that the customer experience (CX) with a brand must match the brand promise. [...]
Click here to read the article as published in the Moneywise Magazine March 2024 Let me tell you a story. A hotel conducted Net Promoter Score® (NPS®)/CX surveys. After detailed granular analysis at an individual staff [...]
Click here to read the article as published in the Moneywise Magazine January 2024 Elevating Organisational Culture: Beyond Basic Hygiene to Achieving a Competitive Advantage Christopher Roberts | MD, Engaged Strategy and Author of “10 Reasons [...]
