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Customer Experience / Net Promoter Score (CX/NPS)

7 03, 2023

A Book For Business Leaders Attempting To Understand Their Market Position

By |2024-10-29T17:28:04+10:00March 7th, 2023|

Published in the March Edition of The Sunday Guardian Live  Click here to read the article as published in The Sunday Guardian https://sundayguardianlive.com/culture/a-book-for-business-leaders-attempting-to-understand-their-market-position Want to know more about the book and purchase your copy? [...]

12 01, 2023

Customer Experience Management In The Next Three Years

By |2024-10-29T17:41:13+10:00January 12th, 2023|

Published on 12th January in The Times of India To read the article as feature on The Times of India, please click the link below. https://timesofindia.indiatimes.com/blogs/voices/customer-experience-management-in-the-next-three-years/ When an organisation says that they conduct customer satisfaction surveys and [...]

23 11, 2022

Is Your Brand Losing Its Sheen? Time To Reconnect And Build Trust

By |2024-10-29T17:42:24+10:00November 23rd, 2022|

Quoted on the 23rd of November 2022 in Outlook India To read the article as featured on the Outlook India website click the link below. https://www.outlookindia.com/business-spotlight/is-your-brand-losing-its-sheen-time-to-reconnect-and-build-trust-news-239521 Getting your dream job should be a moment to cherish. [...]

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