Do you want to unlock substantial market share gains with just a minor shift in customer sentiment? According to a study by the London of School of Economics, companies with a high Net Promoter Score® grew [...]
Can NPS® fuel B2B success? Absolutely. We say this with conviction because Engaged Strategy has helped businesses achieve 80+ points NPS® surges, leading to increased client retention, revenue growth and competitive differentiation for our clients. The [...]
Many organisations invest in customer experience programs, collect vast amounts of data, and deploy CX software—yet still struggle to translate insights into tangible results. The reality? Most companies fall into the trap of measuring NPS® without [...]
A few weeks back I very seemingly fell into the trap of a fake online website called Outcome Offer. I’m usually very cautious, but what did me in (which I realized in a couple of days after making [...]
All organisations wax lyrical about efficiency and productivity. This is not a surprising discussion among senior executives in an organisation. However, the solution may just be staring at them in the mirror. According to our national studies around [...]
Leaders: They have the unique ability to motivate, manage and mentor a team to greatness. They can make or break a project, or an entire organisation. Ironically, that ability to simultaneously motivate, manage, mentor, and then measure the [...]
Over this blog series, and indeed within our employee engagement study, we’ve stressed the role of leaders in driving employee engagement in their organisation. And for good reason. The role of leaders is, without a doubt, absolutely critical. [...]
