What if half your new business came from loyal customers raving about you? Companies with high Net Promoter Score®s (NPS®) consistently see 30% of new sales come primarily from a referral - in the case of [...]
Do you want to unlock substantial market share gains with just a minor shift in customer sentiment? According to a study by the London of School of Economics, companies with a high Net Promoter Score® grew [...]
Can NPS® fuel B2B success? Absolutely. We say this with conviction because Engaged Strategy has helped businesses achieve 80+ points NPS® surges, leading to increased client retention, revenue growth and competitive differentiation for our clients. The [...]
Many organisations invest in customer experience programs, collect vast amounts of data, and deploy CX software—yet still struggle to translate insights into tangible results. The reality? Most companies fall into the trap of measuring NPS® without [...]
The heartbeat of any business’ love for its customers is what guarantees its long-term success. As customer experience has been increasingly being enchanted by technology, predictive analytics and more, there is a love story that’s unfolding [...]
The Five Love Languages have revolutionised the way we express and receive love in relationships. But did you know that these same love languages can also be applied to business relationships to create a more meaningful customer [...]
The workplace can be a challenging environment, and it can be difficult to find ways to keep employees engaged and productive. The Five Love Languages, created by Dr. Gary Chapman, offers a great springboard to help communicate [...]
What’s been your best customer experience in the last six months? Was it with a BOT or IVR system? Or was it an experience with a human? When I facilitate customer strategy workshops I ask participants to share [...]
The Indian Railways is the world’s fourth largest railway system, operating across 67,956 km (42,226 miles) connecting the hinterland of the world’s seventh largest country with every nook and corner of its diamond-shaped geography that is dotted with [...]
The Covid-19 has impacted lives across the world in more ways than one. Businesses today are practically redefining the meaning of success – and that’s the right way. Beginning with schools relaxing the fee payment until the next [...]
