CX/ NPS ® Trends That Every Business Needs To Watch Out For In an era where customer expectations shift overnight, businesses that fail to evolve risk losing market share to more agile competitors. Business leaders must [...]
Data Is Outdated. Only Smart CX/NPS Analytics Will Drive Your Business Growth Data is the key to understanding customers. There’s no doubt about that. However, simply collecting CX/ NPS scores or survey data isn’t enough. Businesses [...]
Is Your CX Strategy Leaving Money On The Table? Measure the ROI of your CX/NPS Program and turn customer experience into Business Growth Many businesses invest in customer experience (CX) without ever seeing the financial impact. [...]
Is Your CX Strategy Leaving Money On The Table? Measure the ROI of your CX/NPS Program and turn customer experience into Business Growth Many businesses invest in customer experience (CX) without ever seeing the financial impact. [...]
Go Beyond CX Quick Fixes and Drive Sustainable Business Growth Is your CX strategy stuck in a cycle of short-term fixes with little long-term impact? Many companies focus on improving isolated customer touchpoints, be it better [...]
What if half your new business came from loyal customers raving about you? Companies with high Net Promoter Score®s (NPS®) consistently see 30% of new sales come primarily from a referral - in the case of [...]
Do you want to unlock substantial market share gains with just a minor shift in customer sentiment? According to a study by the London of School of Economics, companies with a high Net Promoter Score® grew [...]
Can NPS® fuel B2B success? Absolutely. We say this with conviction because Engaged Strategy has helped businesses achieve 80+ points NPS® surges, leading to increased client retention, revenue growth and competitive differentiation for our clients. The [...]
Many organisations invest in customer experience programs, collect vast amounts of data, and deploy CX software—yet still struggle to translate insights into tangible results. The reality? Most companies fall into the trap of measuring NPS® without [...]
The heartbeat of any business’ love for its customers is what guarantees its long-term success. As customer experience has been increasingly being enchanted by technology, predictive analytics and more, there is a love story that’s unfolding [...]
