Strategic Renewal: How Transforming Legacy Assets Rebuilds Brand Relevance Walsh Bay Wharves on Sydney’s harbour were once part of a bustling industrial shipping precinct, filled with cargo operations, goods movement and maritime labour. As time passed, the wharves [...]
Anticipation Strategy: Why Strong Brands Build Early-Warning Systems Before Problems Escalate Fort Lytton, quietly situated on the Brisbane River, is one of Australia’s hidden military fortifications. Designed with camouflage and layered defences, it served as an early-warning and [...]
The Pont du Gard is one of the most extraordinary pieces of Roman engineering. A three-tiered aqueduct, 50 metres tall, built without mortar, yet so precisely aligned that water flowed smoothly for nearly 500 years. What makes it [...]
Why AI Alone Can’t Deliver Exceptional Customer Experience – The Case for a Human-First Approach Emma had been a loyal customer of her bank for over a decade. When she encountered a suspicious transaction on her [...]
CX/ NPS ® Trends That Every Business Needs To Watch Out For In an era where customer expectations shift overnight, businesses that fail to evolve risk losing market share to more agile competitors. Business leaders must [...]
Data Is Outdated. Only Smart CX/NPS Analytics Will Drive Your Business Growth Data is the key to understanding customers. There’s no doubt about that. However, simply collecting CX/ NPS scores or survey data isn’t enough. Businesses [...]
Click to read the article published in Money Wise in the April 2025 edition. In the boardrooms of many ambitious businesses, the conversations often orbit around features, production timelines and quarterly sales targets. It’s a familiar [...]
Click to read the article published in Money Wise in the September 2025 edition. The Gen Z Engagement Crisis In India: Why Ignoring This Gap Is Costing You Millions (and Your Future) “Staff attrition is just [...]
Click to read the article published in Money Wise in the November 2025 edition. Can AI Revolutionise Customer Experience and Increase Loyalty & Growth? It all depends on You Why does it depend on you? Every [...]
Click here to read the article as published in the Moneywise Magazine December 2025 Taking On A New Leadership Role? Don’t Be the Lion Who Destroys the Pride Christopher Roberts A pride of Lions typically consists [...]
