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Chris

About Chris Roberts

Chris Roberts is the Founder and Managing Director of Engaged Strategy. Throughout his career, Chris has achieved record margins, sales and market share results via innovative marketing strategies that have always been based on strong customer insight and frontline staff engagement.
10 12, 2025

Adaptive Strategy: Why Great Organisations Build Environments That Help People Thrive, Not Struggle

By |2025-12-13T16:45:55+10:00December 10th, 2025|

Adaptive Strategy: Why Great Organisations Build Environments That Help People Thrive, Not Struggle In the blistering Outback heat of South Australia, temperatures regularly rise above 45°C. Yet Coober Pedy, a remote opal mining town, thrives because its people [...]

9 12, 2025

Carving Culture: How Enduring Organisations Shape Behaviour One Detail at a Time

By |2025-12-13T16:46:09+10:00December 9th, 2025|

Carving Culture: How Enduring Organisations Shape Behaviour One Detail at a Time The Longmen Grottoes stretch across limestone cliffs, holding more than 100,000 statues carved over four centuries. From monumental Buddhas to intricate miniature figures, each sculpture reflects [...]

6 12, 2025

Small Touches, Big Loyalty: How Micro-Experiences Elevate Customer Emotion and NPS®

By |2025-12-05T19:08:11+10:00December 6th, 2025|

Kawhia’s hot-water beach on the North Island of New Zealand is a natural wonder where geothermal heat rises through the sand. Over generations, locals created simple structures like shallow pools, sand barriers, hand-dug channels that allow families to [...]

5 12, 2025

Guiding the Brand Ship: Why CEOs Must Become the Lighthouse of Purpose and Clarity

By |2025-12-01T14:43:42+10:00December 5th, 2025|

Rising over the Galician coastline in Spain, the Tower of Hercules has stood for nearly two thousand years as the world’s oldest functioning lighthouse. Across millennia, it has guided ships through storms, fog and uncertainty. Its endurance is [...]

4 12, 2025

When Great Civilisations Collapse: Early warning signs your brand is losing its Customer Value Proposition

By |2025-12-01T14:41:26+10:00December 4th, 2025|

Hampi in southern India was once one of the richest cities on earth. It was a global centre of trade, culture and architecture. Its markets overflowed with merchants from Persia, Portugal and beyond. Its rulers built temples, waterworks [...]

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