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Chris

About Chris Roberts

Chris Roberts is the Founder and Managing Director of Engaged Strategy. Throughout his career, Chris has achieved record margins, sales and market share results via innovative marketing strategies that have always been based on strong customer insight and frontline staff engagement.
16 12, 2025

Suakin Old City (Sudan)- Why Neglected Value Propositions Crumble Even After Early Success

By |2026-01-12T15:06:21+10:00December 16th, 2025|

Fragile Brands: Why Neglected Value Propositions Crumble Even After Early Success On the Red Sea coast of Sudan lies Suakin, once a thriving medieval port city constructed from exquisite coral blocks. It was a bustling trade hub for [...]

15 12, 2025

Ellora Caves – The Kailasa Mindset: Removing Obstacles Instead of Adding Layers

By |2025-12-13T16:45:22+10:00December 15th, 2025|

The Kailasa Mindset: Removing Obstacles Instead of Adding Layers Carved from a single monolithic rock, the Kailasa Temple at Ellora, India, is one of humanity’s most astonishing architectural achievements. Instead of constructing the temple by building upward, the [...]

10 12, 2025

Adaptive Strategy: Why Great Organisations Build Environments That Help People Thrive, Not Struggle

By |2025-12-13T16:45:55+10:00December 10th, 2025|

Adaptive Strategy: Why Great Organisations Build Environments That Help People Thrive, Not Struggle In the blistering Outback heat of South Australia, temperatures regularly rise above 45°C. Yet Coober Pedy, a remote opal mining town, thrives because its people [...]

9 12, 2025

Carving Culture: How Enduring Organisations Shape Behaviour One Detail at a Time

By |2025-12-13T16:46:09+10:00December 9th, 2025|

Carving Culture: How Enduring Organisations Shape Behaviour One Detail at a Time The Longmen Grottoes stretch across limestone cliffs, holding more than 100,000 statues carved over four centuries. From monumental Buddhas to intricate miniature figures, each sculpture reflects [...]

6 12, 2025

Small Touches, Big Loyalty: How Micro-Experiences Elevate Customer Emotion and NPS®

By |2025-12-05T19:08:11+10:00December 6th, 2025|

Kawhia’s hot-water beach on the North Island of New Zealand is a natural wonder where geothermal heat rises through the sand. Over generations, locals created simple structures like shallow pools, sand barriers, hand-dug channels that allow families to [...]

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