window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-125726137-1');

Downloads

  • The 2014/15 Property Insurance Consumer Recommendation & Loyalty Study will contain the following insights:
    • Which marketing channels have the greatest influence on purchasing decisions
    • NPS® by brand
    • NPS across key demographics (age, gender & personal income)
    • Percentage of sales driven primarily by word of mouth
    • Stated loyalty to the current provider graphed against the NPS of each brand
    • Satisfaction mean scores by brand across the following key industry attributes / interactions: - Overall Value - Claims Process - Overall Customer Service - Insurance Policy Features
    • Customer Experience insights including the following: - NEW Perceptions of Service Ease - The top three ways Promoters describe their customer experience - The top three emotions Promoters experience when they deal with their brands
    • and much, much more
    This study analyses the most popular brands within a category that had sample sizes equal to or greater than 100. As a result the brands included in this study are as follows:
    • AAMI
    • Allianz
    • APIA
    • Budget Direct
    • CGU
    • GIO
    • NRMA
    • RACQ
    • RACV
    • QBE
    • Suncorp
    • YOUI
  • The 2014/15 Property Insurance Consumer Recommendation & Loyalty Study will contain the following insights:
    • Which marketing channels have the greatest influence on purchasing decisions
    • NPS® by brand
    • NPS across key demographics (age, gender & personal income)
    • Percentage of sales driven primarily by word of mouth
    • Stated loyalty to the current provider graphed against the NPS of each brand
    • Satisfaction mean scores by brand across the following key industry attributes / interactions: - Overall Value - Claims Process - Overall Customer Service - Insurance Policy Features
    • Customer Experience insights including the following: - NEW Perceptions of Service Ease - The top three ways Promoters describe their customer experience - The top three emotions Promoters experience when they deal with their brands
    • and much, much more
    This study analyses the most popular brands within a category that had sample sizes equal to or greater than 100. As a result the brands included in this study are as follows:
    • AAMI
    • Allianz
    • APIA
    • Budget Direct
    • CGU
    • GIO
    • NRMA
    • RACQ
    • RACV
    • QBE
    • Suncorp
    • YOUI
  • The 2014/15 Motor Insurance Consumer Recommendation & Loyalty Study will contain the following insights:
    • Which marketing channels have the greatest influence on purchasing decisions
    • NPS® by brand
    • NPS across key demographics (age, gender & personal income)
    • Percentage of sales driven primarily by word of mouth
    • Stated loyalty to the current provider graphed against the NPS of each brand
    • Satisfaction mean scores by brand across the following key industry attributes / interactions: - Overall Value - Claims Process - Overall Customer Service - Insurance Policy Features
    • Customer Experience insights including the following: - NEW Perceptions of Service Ease - The top three ways Promoters describe their customer experience - The top three emotions Promoters experience when they deal with their brands
    • and much, much more
    This study analyses the most popular brands within a category that had sample sizes equal to or greater than 100. As a result the brands included in this study are as follows:
    • AAMI
    • Allianz
    • APIA
    • Budget Direct
    • CGU
    • GIO
    • NRMA
    • RACQ
    • RACV
    • QBE
    • Suncorp
    • YOUI
  • The 2014/15 Superannuation Consumer Recommendation & Loyalty Study will contain the following insights:
    • Which marketing channels have the greatest influence on purchasing decisions
    • NPS® by brand
    • NPS across key demographics (age, gender & personal income)
    • Percentage of sales driven primarily by word of mouth
    • Stated loyalty to the current provider graphed against the NPS of each brand
    • Satisfaction mean scores by brand across the following key industry attributes / interactions: - Overall Value - Investment Performance - Fees - Overall Customer Service - Quality Insurance Coverage - Access to Quality Financial Advisors - Website - Financial Seminars
    • Customer Experience insights including the following: - NEW Perceptions of Service Ease - The top three ways Promoters describe their customer experience - The top three emotions Promoters experience when they deal with their brands
    • and much, much more
    This study analyses the most popular brands within a category that had sample sizes equal to or greater than 100. In addition to an amalgamated analysis of Self-Managed Superannuation Funds (SMSFs) the brands included in this study are as follows:
    • AMP
    • Australian Super
    • BT
    • Colonial First State
    • First State Super
    • Hesta
    • HostPlus
    • MLC
    • OnePath
    • QSuper
    • REST
    • Sunsuper
  • The 2014/15 Financial Institution Consumer Recommendation & Loyalty Study will contain the following insights:
    • Which marketing channels have the greatest influence on purchasing decisions
    • NPS® by brand
    • NPS across key demographics (age, gender & personal income)
    • Percentage of sales driven primarily by word of mouth
    • Stated loyalty to the current provider graphed against the NPS of each brand
    • Satisfaction mean scores by brand across the following key industry attributes / interactions: - Overall Customer Service - Overall Value - Access to Additional Products - Online Services - Bank Staff - Branch Experience - Call Centre Experience - Fees & Charges
    • Customer Experience insights including the following: - NEW Perceptions of Service Ease - The top three ways Promoters describe their customer experience - The top three emotions Promoters experience when they deal with their brands
    • and much, much more
    This study analyses the most popular brands within a category that had sample sizes equal to or greater than 100. In addition to an amalgamated analysis of credit unions, the brands included in this study are as follows:
    • ANZ
    • Bankwest
    • Bank of Queensland
    • Bendigo Bank
    • Commonwealth Bank
    • ING Direct
    • National Australia Bank
    • St George
    • Suncorp
    • Westpac Bank
  • The 2014/15 Travel Website Consumer Recommendation & Loyalty Study will contain the following insights:
    • Which marketing channels have the greatest influence on purchasing decisions
    • NPS® by brand
    • NPS across key demographics (age, gender & personal income)
    • Percentage of sales driven primarily by word of mouth
    • Stated loyalty to the current provider graphed against the NPS of each brand
    • Satisfaction mean scores by brand across the following key industry attributes / interactions: - Overall Value - Ease of Navigation on Website - Customer Service & Support - Price or Deal - Processing of Your Payment - Number of Flight Options Available - Transition Fees - Newsletters / Email Communications
    • Customer Experience insights including the following: - NEW Perceptions of Service Ease - The top three ways Promoters describe their customer experience - The top three emotions Promoters experience when they deal with their brands
    • and much, much more
    This study analyses the most popular brands within a category that had sample sizes equal to or greater than 80. In addition to an amalgamated analysis of credit unions, the brands included in this study are as follows:
    • AirAsia
    • Flight Centre
    • Jetstar
    • Qantas
    • Virgin Australia
    • Webjet
  • Engaged Strategy is pleased to present The State of Employee Engagement in Australia – 2015 This complimentary whitepaper offers a comprehensive assessment of the depth of employee engagement in Australia. The following insights are based on over 3000 Australian employee responses:
    • Three headline measures primarily illustrate Australia’s levels of employee engagement:
      • Employee Net Promoter Score®: How likely are employees to recommend their organisation as a great place to work?
      • Discretionary Effort: How likely are employees to go beyond what is expected of them in their day-to-day job/function?
      • Champions: The composition of employees based on their understanding of organisational strategy and their personal commitment towards it.
    • Why invest in employee engagement? Analysis of the impacts associated with the extent of employee engagement across the following:
      • Net Promoter Score: How likely are employees to recommend their very own organisation’s products or services?
      • Discretionary Effort
      • Stated Loyalty
    • Engagement across the organisational hierarchy
    • Drivers of employee engagement, specifically:
      • Identification of the top emotions currently felt by Australian employees in contrast to what employees want to feel.
      • The top 3 elements specifically associated with the job itself
      • The top 3 elements in relation to the organisation as a whole
      • The top 3 elements regarding team and leadership elements
    • Recommendations to optimise employee engagement
Go to Top