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eBook LibraryResources based on thought leadership and cutting-edge tips to make your organisation worthy of recommendation. |
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In The MediaExpert commentary from our leadership and insightful articles published in international media. |
Brand
Our brand consulting approach crafts the strategic brand elements required to guide your organisation’s identity. This interactive process results in shared buy-in and consensus from key stakeholders to create an energised and purposeful brand. We can also benchmark your brand against your competitors and provide insight for your positioning strategy.
Culture
Engaged Strategy’s employee engagement approach focuses on deep drivers of growth, such as recommendation, purpose and leadership. Our employee engagement survey provides insights across range of metrics linked directly to growth. We intimately understand the strong link between employee engagement and leadership. This has been incorporated within our multi-dimensional leadership program which provides relevant leadership frameworks and tools for every level of your business.
Digital Transformation
The Digital Revolution is shaking up industries, and firms are bracing for the inevitable impact of Digital disruption on their industry. The good news? Our Digital specialists can identify, evaluate, and hone your Digital capabilities. Our team will provide your firm with a holistic approach to Digital that encompasses a Digital mindset, Digital leadership, CX, organisation-wide shift to Digital, and the tools you will need to implement and develop a Digital core. Remember, if you do not digitally disrupt yourself, your competitors will do that for you.
Customer Experience
The benefit of our customer experience services is that we help you build your very own CX DNA, including functional and emotional benefits. We embed this as a regular discipline deep within your organisation, and give you the NPS® tools to evaluate your progress, make adjustments and effectively deal with Detractors. As a result, more customers will become Promoters of your brand.
The Engaged Strategy Advantage
It was the mission “to unleash potential in organisations and individuals” that began the journey of Engaged Strategy. Since then we have passionately pursued this goal with each of our clients. We live this passion by being a value-adding, proactive partner in our engagements – not merely a supplier of services.
Unlike traditional strategic consultancy firms, we can also provide a proprietary end-to-end service, from strategy development to research and analysis, right through to the implementation of recommended strategies. We use and distribute leading Customer Experience solutions in Asia Pacific such as Satmetrix NPX®, which provides clients best practice solution for their customer engagement.
Our proprietary Total Engagement Model helps our clients align who they are (culture), what they do (customer experience) and what they say (brand communication) based on their uniquely defined customer value proposition.
We possess
knowledge of
20+
Industries
200+
Brands
We have
surveyed
1,000,000+
Consumers
8,000+
Employees
We have
conducted
30+
Benchmarking Studies
3
National Employee
Engagement Studies
We have been using a customised NPS program designed by Engaged Strategy for approximately 3 years. We have found this customer research methodology to be quite powerful in our business and I would say I am firmly an NPS promoter!
Guiding us through the roll out of the Net Promoter® program Engaged Strategy has helped drive change which has reflected in the loyalty and recommendation from our customers.
Engaged Strategy’s strategic approach to customer research allowed us to pinpoint the precise areas where we need to focus our efforts on our largest clients, enabling us to drive client loyalty and satisfaction.
Latest Engaged Strategy News
The Haunted Path of CX/ NPS®: Ghosting Customers or Winning Their Loyalty?
Halloween is the season of eerie encounters and hidden truths lurking in the shadows. But beyond the haunted houses and trick-or-treaters, there is another ghost that has pretty much crept its way into [...]
6 Steps To Powerful Leadership – What You Don’t Learn in a Traditional Management School
Click here to read the article as published in the Moneywise Magazine October 2024 In traditional management schools, leadership is often defined by structured principles. You're taught that leadership involves setting strategic goals, [...]
Unlocking Loyalty, Engagement, and High Performance in Your Business
Click here to read the article as published in the Moneywise Magazine September 2024 Targets. Deadlines. These are what dominate business conversations unfortunately, while the more important human aspect often gets overshadowed. Yet, [...]