Latest Engaged Strategy News
Harnessing the Power of Customer and Employee Feedback to Maximise Business Success
Click here to read the article as published in the Moneywise Magazine March 2024 Let me tell you a story. A hotel conducted Net Promoter Score® (NPS®)/CX surveys. After detailed granular analysis at [...]
Is Your Customer Your Valentine in 2024?
The heartbeat of any business’ love for its customers is what guarantees its long-term success. As customer experience has been increasingly being enchanted by technology, predictive analytics and more, there is a love [...]
Elevating Organisational Culture: Beyond Basic Hygiene to Achieving a Competitive Advantage (Part 3 – Quiet Quitting Series)
Click here to read the article as published in the Moneywise Magazine January 2024 Elevating Organisational Culture: Beyond Basic Hygiene to Achieving a Competitive Advantage Christopher Roberts | MD, Engaged Strategy and Author [...]