Engaged Strategy Press Room

1809, 2013

Good service is not enough for the Banking Sector

September 18th, 2013|

Engaged Strategy, a Brisbane-based consulting firm, has released findings from its independent 2013 Financial Institution Consumer Recommendation & Loyalty Study outlining customer experience outcomes for leading Australian financial institutions. The internationally recognised standard Net Promoter [...]

3008, 2013

APIA wins most recommended property insurance brand for the fourth time in a row.

August 30th, 2013|

Brisbane consulting firm Engaged Strategy today released findings from their annual Consumer Recommendation and Loyalty Study for the property insurance sector announcing the property insurers most likely to impress their customers. APIA maintained its winning [...]

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